Made another appointment for another Focus transmission problem. Service Rep assured me it would be taken care of. He gave me an appointment for the next day. By midday, received a call that the car was ready for pick-up, luckily this time it was just a module needing replacement.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.
We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!
I went to the dealer for a quick oil change. I was asked by the service guy Don if I had appointment, I did not. I asked how long the wait,he said under an hour. He said he could do it right away.. Had the vehicle in and out as he said. Great job Imperial Ford service team..
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