My husband and I had a wonderful experience working with Sellers Subaru and especially with Jazlyn's help. It took me about 5 months to finally make a purchase and Jazlyn always answered my questions in a timely and professional manner. We have another Subaru dealership closer to us, but we decided to go the extra distance so we could work with Sellers Subaru. Finance manager Kyle was also helpful explaining the additional options available to add to the car. It would have been nice to have known about these additional add-ons such as windshield protection, tire repair, etc. BEFORE the actual signing of the sale. I don't like to make these additional purchases without time to think about them. On a side note they have a great coffee and snack bar!
Needs to be recalled
by Elliott from Waynesville
January 14, 2019
This car is bad!! Fors needs a recall!! Don't buy this car unless Ford's fixes the problem..not safe!! Transmission is bad!!......................
Bad bad bad
If you???re looking to purchase a car, I highly recommend Sellers! I am beyond happy with my experience! I worked with Jason and he was absolutely amazing. He made me feel like a part of the Subaru family and not just a customer. He was so kind and patient and I can???t thank him enough for that. I highly recommend working with Jason. He did not rush me, which was so important to me and he was happy to answer any questions and concerns. Also the manager, I believe his name was Steve, was so kind and Briana the financial manager was an absolute sweetheart. Overall, it was a dream experience because Sellers stands out and is so special compared to other dealerships. If you want to feel like you???re truly and genuinely cared about, go here for your car. Again, thank you so much being so great!
The ford focus 2012 is the most comfortable car i
by Codm from Philadelphia,pa
November 2, 2018
The 2012 ford focus is very comfortable car mid size, it has lot off space in the trunk very good average on mile per gallon.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Good looking small car
by Arjun from Camp hill
January 5, 2019
This car is a gem of the small car category
I love the features including leather seats,heated seats,navigation,Remote start
This car comes with enough storage space for a small family
First time leasing a car from Roy O"Brien- I ordered my car and my sales person Suzanne kept me informed regarding the build. Very knowledgeable and friendly.
Super amazing car. Definitely worth the money
by Cdaddy from Euclid, OH
January 10, 2019
Car definitely meets my needs. Love everything about it. Had it for approximately 1 month. But its alot better than my last car. Everything in it works perfectly. The only problem I have with it, is that a piece of the interior door is loose.
Zaid our salesman was honest, answered my questions , very thorough. Gary in financing worked us a great deal ! Thanks for the great experience,
Not for me, but is a great vehicle!
by SherBear64 from Kent, OH
January 3, 2019
For me, this vehicle was too small. However, my son owns his 3rd one, and my friend is on her 5th one, and they love them. The car is reliable, practical. I needed a little more space than what it had. Ride was smoother than I expected. I had no problems or hesitations with it. Great little car.
I haven't bought a vehicle in many years and, frankly, I dreaded the process. I walked into the dealership a bit distrustful and concerned I might be taken advantage of. I met Anthony and was immediately at ease. He was personable, knowledgeable, patient and transparent about pricing. He thoroughly answered all of my questions and I never felt pressured to make a decision. I purchased a beautiful Jeep Wrangler and I couldn't be happier! I enthusiastically recommend Anthony to anyone shopping for a vehicle.
My 2011 Ford Focus is been reliable.......
by Floyd 84 from Kansas city mo
December 9, 2018
I traded my 2008 Toyota Corolla for This 2011 Ford focus this car has been wonderful great gas mileage I love the sync system and the Amber lighting it looks sporty I have the SES Edition heated seats a sunroof heated mirrors never had a little loaded car like this very surprised of the reliability of a Ford. Ford you did a great job on this generation Focus.
Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work.
Love the cloth heated seats!
by CJ from St. Paul MN
January 9, 2019
I have a 2013 Ford Focus Manuel trans. Great little car. Not many bells and wises but my favorite part is the cloth hearted seats!! So nice!!
I bought a pre-owned vehicle from this dealership. The pre-owned sales manager, Mark Lange, absolutely amazed with his willingness to go above and beyond and help get you the car you really want. He did all the extras that make you feel really good about a deal. I love my new to me car but love that the first time I bought from a dealership, my preconceived notions of salesman and treatment were dashed. Mark is really knowledgeable and will do whatever is in his power to make what YOU want happen for you. Steve Eby is also exceptional, he did everything he had in his power to do as well! Guy, the finance manager for that section was also very helpful. Thank you Mark!!!
Lousy Transmission & Sound System
by Hambone from Chicago, IL
January 10, 2019
Have had this vehicle into the dealership multiple times with one clutch replacement. Still have issues due to the lousy transmission design. Now experiencing a loud crackling noise from the sound system where it is now unusable.
They were very helpful with figuring out which car to get and patient while we looked over our options. The customer service was excellent and professional.
Newest Car I've ever owned
by MommaBear from Fort Wayne, IN
January 8, 2019
This car meets all my standards & beats my expectations. I've never owned a car with as many bells & whistles as my 2016 Ford Focus. I have a family of 5 and I thought at first it might be to small bc our family is tall & big boned height ranges from 5'11" to 4' tall. We're all very comfortable together in the car. It has so many bells & whistles I'm still figuring everything out the car has to offer lol. It is a very reliable car, great on miles, great on gas I filled up for $17 I was so excited about that. I'm very happy with the car and everything it has to offer.
I signed up for TrueCar to get an SUV after relocating from DC to Detroit. I was contacted by Heather Miller at the Ford dealership in Royal Oak by my home. She asked for what I was looking for, price point, models, and set up an appointment for me to test drive the vehicles. She did all the ground work before I arrived and I essentially just drove and picked what I wanted. Great experience.
Fuel Efficient and fun
by SchretzmanA from Newark, DE
January 1, 2019
The car is stylish and, not to mention, my favorite color (Charcoal Gray). It’s roomy for a small vehicle and the trunk is nice and deep. Fuel efficiency is amazing. Handling is excellent!
I have bought my last 3 new cars from Royal Oak Ford. The sales staff takes care of you, better deals than surrounding dealerships. And George in the service area is my go to guy. He's been taking care of my vehicles since 2003.
Most Reliable and Value for Money car
by Harish from Danbury, CT
January 6, 2019
The car met all my needs like backup camera, Stylish feature like Sunroof/Moonroof, Gas Saver more miles per gallon. Bluetooth, Rear defrost, Power windows are added advantages.
What can I say, my experience with Devin Carrier at Royal Oak Ford was outstanding. From the friendly service to the in depth knowledge that he shared in regards to this vehicle lease. From start to finish this was an all around satisfying transaction and though it may be a while until my next lease, I am looking forward to dealing with Devin Carrier again. I will also recommend his services to all of my friends and family! It felt like dealing with family or a very close friend, very at ease!
Nice car for a single "old" lady, which I am.
by Travellinggranny from Bothell, WA
January 2, 2019
This car handles well on the road and I get excellent mileage. Travel quite a bit and take lady passengers with me all of the time. They are comfortable and feel safe.
This dealership is almost an hour from me. I had already dealt with two other local dealerships prior. One was patient in helping me figure out which car I wanted but never gave me a price, even after waiting 2 weeks and checking in with them multiple times. The next dealership, I walked in and had just sat in the chair. The salesman started speaking in slang and said he was going to be “Blunt” and that “I probably couldn’t afford a new car,” even though I lease all of my vehicles. I was upset and had never been spoken to that way before. However, I didn’t make a scene, I just quietly left.
I did some research for the exact color scheme I wanted. I found that Snethkamp had that vehicle along with other color options. I put in an internet request to Snethkamp and let them know that I wanted to know my estimated numbers over the phone . I wasn’t interested in driving 45 mins just to have them play games like the other dealerships did.
The person I spoke with was awesome and connected me with JT (John Thomas). He was very kind and patient. They got me into the new car I wanted the same night and even got my payments lower than my previous vehicle.
Their facility isn’t the fanciest, but when you are treated with respect and dignity, that’s priceless
by Cmusser from Kansas City, MO
December 3, 2018
This car is perfect! It has beautiful interior, white leather. With a bonus of heated seats. The gas mileage is terrific since I drive a lot. I would definitely recommend this car to anyone looking for a new one.
It was easy working with my salesman and service contact. Both are no longer there. Recent service was with a different CSR and went well. My son recently wanted to pay for a future oil change etc for me and while the dealership finanally wotked it out; having gift cards available would have been most convenient.
Best bang for my buck
by LEO4024 from Youngstown, OH
January 1, 2019
The car does very well on gas as a daily driver, but if you want to have more fun sport mode really allows the car to handle and accelerate very well. The car is also very roomy and comfortable. I only regret buying one earlier
Staff are friendly and answer questions. Facility wait area is small. Donuts are great. Thanks.
First and Great Car
by Venoxium from Morrow,GA
January 12, 2019
First car ever owned. Specifically I have the Ford Focus 2018 1.0 Ecoboost. It’s automatic transmission and have great features for new drivers and has been really reliable. I plan on putting more miles on it and updating this but so far it’s been amazing. Only issue I have is I wish the lower end models still had Sync 3 as this car doesn’t support Apple CarPlay.
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