Joe, Henry and Fran went out of their way to make everything perfect!! I have to start off by saying this was a journey I’ll never forget!! It started in Florida where I’m from and I was originally going to buy a car in Atlanta. However, the car in Atlanta was not the car promised to me over the phone even through pictures and videos. I was so upset because I sacrificed leaving my family for this car. I immediately picked up the phone and called Ridesmart Auto which was my plan B. Joe answers the phone and I begin to tell him what my current situation was and how upset I was, he first called me down and when I was able to get back in a normal state of mind we began talking about the car he had in stock that I was interested in but I was very cautious because of what I just had gone through. He reassured me that the car was exactly what he was describing and for some reason I trusted him and I believed in him just by the nature of his voice. The only obstacle now was, I was in Atlanta and Joes car was in Pennsylvania. I took a deep breath and I told him I’m on my way!!! I saddled up and 15 hrs later during my road trip there I get a phone call from my wife that my 1 yr old broke out in hives. Now what???? I picked up the phone called Joe as I’m driving trying to come up with a plan because the original plan was to trade my current car in for the ne VW and drive it 24 hrs bank to Florida the next morning after we did all the paperwork. It couldn’t be so perfect right? At this point I called Jet Blue and a buddy of mine got me a buddy pass for the next morning to fly out of Philadelphia at 9 am. Brilliantly Joe offered to send his employee Fran (which is an awesome man) to meet me when I arrived at midnight at the airport with all the paper work in which he did and worked out perfectly!!! I couldn’t thank them enough and none of this would have came close to happening if Ridesmart auto was as flexible and reliable as they were. I arrived home and finalized everything with Henry in their finance department and my VW golf TDI which is even nicer than they described in my opinion was shipped to me and I’m now enjoying it more than ever!!! I highly recommend this team and dealership and consider them fronded for life at this point. Job well done guys ;-)
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I did an 100 mile search for a specific vehicle I was looking to purchase. I found the newest model, with low miles and cheapest price at CarSense. I called and made an appointment with Mike Hallman. Mike was great to deal with and was very helpful with providing information. My experience consisted of the following:
- The car was practically brand new with very low mileage.
- The price was the best within a 100 mile radius.
- I was genuinely surprised by the amount they gave me for my trade-in. I'm use to getting low-balled on trade-in's not MORE that I expected!
- Test drove the car and committed to the purchase. Mike searched several financial institutions and got me a great rate.
- In and out of the dealership in record time.
Just a great experience all around. I feel that I got a great deal. No haggling on the price or trade-in removes the stress from the process. I guess it helps when the price and trade-in are generous and fair. I would recommend CarSense to anyone looking for a new vehicle. By the crowd of people at the dealership, I think many people would agree with me!
We are extremely happy with the deal we got at Tri County Toyota. Bruce Bransfield was our salesman and he did a fantastic job working with us. He was able to answer all our questions and concerns and we never felt pressured or rushed. We will definitely be returning to Tri County Toyota when it's time for our next vehicle.
Just bought a used 2014 F150. The dealership sold me a truck for a fair price over the phone and held it for me for a couple of days until I was able to drive from Maryland to get it. The sales lady, Marie, and sales manager, Joe, were friendly and not pushy which I appreciated. The truck itself was in better condition than I expected.
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
This was our first time visiting a Ciocca dealership looking for a used Subaru Forester. We were greeted at the door and although it was an extremely busy Saturday afternoon, Kevin Acevedo immediately helped us. We felt comfortable with him and turned out buying a Subaru Crosstrek instead. Kevin turned us over to Ben Walsh in Finance and he did an equally great job. Overall terrific experience.
Samantha in the Internet Dept was very helpful and efficient scheduling a test drive with Fernando Santiago in Used Car Sales. Fernando did a great job - assisting me with several test drives and then allowing my personal mechanic to inspect the car. After the purchase Fernando toured the service and loaner department with me - so if I ever needed anything I would be familiar. I would buy here again and recommend others do too !
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
We spent the day at this dealership and couldn???t have had a better experience. They met our needs and went above and beyond to accommodate our requests. I am so impressed with our salesman, he really treated us well and his experience showed. He was so patient with us and I am confident he gave us the best deal possible.
Hands down the best buying experience either my wife or I have had. Robert, Josh, Joseph and Mark were great to work with. No haggle pricing allowed us to speak openly on features, pros, cons and needs of our family. My trade-in value was higher than average KBB and what I had hoped for based on condition. The whole family took part in purchase, ensuring our 2 year old would like the new truck! From hoisting our son and NB car seat in and out of trucks, to arranging for change of address forms, to reading the vehicle for pick-up, the experience was easy, efficient, and fun! This is what purchasing a vehicle should be. We’ll be back next year for our family’s SUV…
Thanks to Zach Harpin and his dealership I was looking to buy a truck but they didn't have any on there lots that I wanted. They were able to find 1 in the auction with the options I gave them, definitely made the experience a lot easier with A++ customer service
At my recent experience with this dealer ship I received excellent customer service. My salesman, Zach Harpin, was very friendly, knowledgeable and just did everything he could to make the process as smooth as possible. Would definitely recommend this dealership and salesman to my friends and family.
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