I purchased a diesel truck from Burkholders and was told it was inspected top to bottom nothing was wrong with it. They don’t provide any type of 30 day warranty on vehicles you purchase from them as they stand by their word on making sure nothing will happen to the vehicle it’s in good condition. Straight from the salesman. Well two weeks later the truck went from 75mph to 50mph in seconds. Come to find out it was the fuel filter and the O ring wasn’t installed properly. So most diesels when you get an oil change you replace the fuel filter also which this company did do but installed it incorrectly. I called to ask for reimbursement or if they could do anything and of course what do I get no sorry we can’t do anything for you. Standing by their word means when you buy it and you’re out the door don’t expect them to help you out.
Jim D. never disappoints me. I bought a truck from him about two years ago and it is almost out of warranty, with me in school I know I can not afford repairs so we talked and I told him I wanted a 2018 Explorer with similar price range as my truck. Needless to say he had the one I wanted to look at brought in from another dealership and I was approved 15 minutes after I said I wanted it. He got me the best deal and made sure all my concerns were met. This is way I have come back three times in the last four years for a vehicle, because I am treated right. Thank you Jim you ROCK!!!
I was looking for a truck with specific options that I wanted. They didn't have that specific truck on the lot but Jim went above and beyond to make sure that I got the truck that I was looking for. Thanks Jim!
Great people . They did an excellent job on my car plus they loaned me a car to drive while they replaced the transmission on my car . Don the service writer was great and Josh the salesperson was fantastic also . I definitely want to buy my next car from them !
My salesmen Craig Smith was excellent. I did not end up making a vehicle purchase but he was helpful in every way. He gave me a few more options to try and squeeze a new truck in my budget but unfortunately my budget was the problem not the dealer. Would go to again after my finances improve.
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