I had a wonderful experience at Academy Ford. The saleslady, Ashley, truly listened to me when I told her what I wanted and she guided me to the right car. She had a lot of patience ! Because of Ashley I ended up with the car I truly love :)
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Just picked up my new Raptor this afternoon. Ordered it on 5/8, build on 6/11 and delivered today. I can't say enough good things about Eric, Kirk and Will, my sales rep. They called this morning to tell me it was in, so took a ride up just to look at it. To my surprise, Eric, the sales manager asked if I could stick around and they would put a rush on and get it ready. There's no question about my answer. Once the paperwork was done, Will started showing me all the Electronics on this thing, it's like being in the cockpit of a plane. Once again a Big THANK YOU to everyone. And the price was better then any other dealer around.
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
We met Sean Prather at 4:45 on a 100 degree Saturday evening. After a horrible afternoon of test driving cars at 4 other dealers, we stopped at Laurel Kia on our way home. Sean stayed late to show me a car, which I loved. I had second thoughts over the weekend and I went back at 5pm tonight. He let me sit in 5 cars, stood outside with me in a hailstorm, and helped me decide what would best fit my needs. I am very happy with the entire experience and highly recommend Laurel Kia and Sean Prather. The finance professional was also super helpful. The dealership is no-frills. But they have complimentary beverages and it’s very clean and upbeat. If I wanted a manicure I would go to a nail shop. I wanted a car, and I got one today! Thanks!
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
I was in the market for a new ride, and I didn't have the best credit. However, IAD auto helped me out and put me in my new Chevy SUV. I worked with Ed T a really nice guy and very knowledgeable about what was necessary to get the deal done. I was very frustrated, but the way Ed dealt with me you'd never know I had credit challenges; plus I got the Equinox I wanted. Thanks IAD
We wentin looking and came home with our Kia Sorrento. Igore was our salesman abs he was awesome. Told him what we wanted and what price range we were in and the 2nd car he showed us we bought. No pressure, no haggling and fast easy paper work. We would defbut from Igore and Laurel Kia again.
Go see Ed @ IAD auto; he is super nice and he put in a SUV that I love! . He did his best to get me into something I wanted and I didn't have the best credit. Thanks IAD
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