Unexpected charge - but repairs were fine
November 6, 2018
I am glad that they were finally able to fix a nagging problem. But, I asked them to check on a possible leak as well, and Zach said "sure!" Only when I came to pay, did I find out there was a charge of $70 for that request. A troubleshooting/diagnosis charge for looking for that leak. Since they looked for the leak for me = $70. However, I was NOT informed of this charge when I asked for that service. I wasn't asked to sign anything agreeing to a diagnosis charge, payable if they found something or not. I lodged this complaint to Zach and he said that it's your standard diagnosis fee (he did discount it when I complained). I understand it's standard to you, but it's not standard to me. The Ford dealership in Wahpeton spent 30minutes (at the end of the day) trying to figure out why my A/C stopped blowing. They did this as I drove across country, with no appointment, and no charge. They even ran some diagnostic codes on it - no charge. A smile and they were sorry they couldn't find the problem for me. A local shop here in Volga had my other vehicle all day, looking for an electrical problem - no charge and gave me a ride to pick it up. I have rarely run across any diagnosis charges in my many years, and when I did, they were agreed upon up front - not at the cashier's desk. I will also add that you had my car all day. I got no call to update. I finally got a call at 5:20pm, telling me it was done and to come get it before 5:30pm. You have my address, and can see it's Volga. You gave me TEN minutes notice that my car was done and you were closing. A little more consideration there would be great in the future.