My many thanks to Loriston for making my first car buying experience so awesome! Loriston took the time to find out what I wanted in a vehicle, without pushing his own agenda on me, he made sure that I was comfortable each step of the way, and took the time to make sure I understood those steps before venturing further. I have recommend family and friends to Gerrish Honda on the miracle mile, but more important to me, I have recommended them to Loriston! Thank you Loriston! ¿
It was a great and smooth experience getting a new car here at Team Nissan North. On my pickup day, the drove to my location to pick me and within an hour, I was on my way home driving in my new ride. They were super-patient with all the many questions I had even when they stayed overtime just to serve me. The staff exceeded my expectations!
Exceptional dealership with exceptional staff and excellent service. Worked with Joe Leonard and Russell Smock to get into a new vehicle that fit all my personal and financial requirements in almost no time! Definitely would recommend.
I have always dreaded the process of buying a car until coming to Team Nissan! Russell Smock listened to what was important to me and helped me stick to my budget. I have a great car that I love and can afford!
Hats off to Russell and to Kendrick Hollie too!
Great buying experience and very helpful staff! Russell Smock helped be out, a very highly recommended and knowledgeable salesman who knows his stuff! I would definitely go back and buy my next car from them!
The dealership was convenient and had what I was looking for
by DONNA9608 from DealerRater.com
November 28, 2018
We showed up early to our appointment and George made sure we were taken care of right away. He introduced us to Bill who was knowledgeable and very accomadating! John made the financing as convenient as possible.
I was begining to get very frustrated with my car. It continually had the same issue and the service department could not find anything wrong with it. I had brought it in three times for the same issue and was beginning to get very frustrated that no codes would come up and even though a tech would take it over night they still could not come up with a problem. They installed a recording device and finally found the issue. This was beginning to be a safety issue and did not feel safe driving my car. At one point i was ready to hand over my keys and say find me a different car without the automatic stop start. Finally the issue was fixed and it has been running great.
I drive a toyota but could not get in with that dealership for a inspection but Gateway got me in right away said just to come in and they would take care of me. which they did the serviceman that greeted me was awesome very friendly and professional he was the guy that worked behind the service counter. He told me where to go to wait,the waiting room was clean and welcoming and had all the amenities that you needed'The service didn't take long the same man came and got me and directed me to the cash window. This is where the experience went down hill fast. I recognized the girl behind the counter she has come into my place of employment so I said hi how are you she was doing something with a check never looked up at me never acknowledged me took about 3 min to finish what she was doing got my slip said that will be $39.95 still has not made eye contact with me took my money I gave her $40. and was so angry that this young woman could care less in taking care of me in a professional manner if this is the last person that your customers see at the end of their awesome customer service then that's the last thing they are going to remember!!!i work in customer service and I make it a policy to look every customer in the eyes and i always say please and thank-you. She needs better skills in handling your customers.
Thanks for letting me vent!!!! Jane Potter
Dani went above and beyond to help with the purchase of a truck. She exemplifies what great customer service is. It was a pleasure to do business with someone who is trustworthy and honest and put the needs of the customer as number one. She is a great asset to McGee Toyota. I would give her 10 stars. Thank you Dani!
by Paul and Lesley Pappas from Springfield, Vermont
August 9, 2016
Nice and easy with no pressure. Very simple and straightforward with no hassles. Completely different from the big dealerships, when we made up our mind we were in and out in an hour. This is where we will buy our next car or truck.
by Mom of a Dartmouth Daughter from Cincinnati, OH
August 28, 2015
My daughter who is attending Dartmouth College recently had a service problem with her car. We live 15 hours away so I was trying to help her resolve her car issue from a far distance. John Avery in service was wonderful! He kept me up to date on what the repairs were and did his best to speed the service along so my daughter would have her car returned to her as soon as possible. It turns out mice had nested in her car and eaten their way through a number of wires. John and his team thought everything was fixed, and then, they discovered another small spot. They wanted to make certain our car was in good condition before they returned it to our daughter. The dealership is over 45 minutes away from my daughter. She was having a very hard time finding a friend to take her to pick up the car since it was in the middle of exam week. John told me he would take care of her. He drove the car back to my daughter himself and had someone from the dealership pick him up. That is what true customer service is all about. I would definitely recommend Benson's to anyone! Thank you for your help from a mom who really appreciates it!
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