Beyond A Normal Buying Experience
August 13, 2017
My wife and I made the decision to check into purchasing a new vehicle. I messaged Tommy Prather to see if he could locate a few particular vehicles we had in mind. Within minutes, he responded with a vehicle that was the #1 choice of vehicle we were looking for. We met at the dealership and were greeted with the warmest of welcomes from Tommy and other staff. We drove the Honda Odyssey and it was absolutely more than we expected. Tommy, being the great man that he is, had no clue he had already sold me the van by just being real and genuine. We went through the procedures of initial sales interviews and went straight in to purchasing-flawlessly. We felt as if he was selling his closest family a vehicle and was quite frank on his willingness to take a loss of a few dollars to give us the best price in order to make a better deal. Tommy went above and beyond in making this purchase into practically making us family with him and Watermark. This led to financing. We were then introduced to Bob Whitt. Another outstanding gentleman at the dealership. We went over final dollars and a mountain of paperwork which I have forgotten mostly about. The one thing that we have NOT forgotten about was his willingness to go above and beyond a finance manager. He gave us tips on increasing our credit more and more, and even emailed us an Excel worksheet (personally made by him) specifically designed for monthly/yearly budget, with savings as an emphasis.
These above and beyond motives from 2 fine gentlemen made a purchase into a blessing! The icing on the cake, if you will, was when we were on our way out to our new purchase, Tommy stopped us and asked if he could pray with us and over our vehicle. OUTSTANDING!! This is not an average, run of the mill dealership. These guys put loyalty to customers their first priority!
After we left, I realized a small clip was missing for the rear window shade. Tommy had called twice to assure our satisfaction and I told him of our complete satisfaction, but mentioned that clip to him. "Above and Beyond Tommy" literally ordered the clip, personally-from his own pocket. It might not mean much to anyone else, but to my family and I...this type of loyalty and professionalism deserved credit. Thank you Watermark-you have an amazing staff!