Used 2022 Genesis GV80 for sale near Cullman, AL

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Purchased the 2022 GV80 this past October and just completed a trip from Florida to Maine and back and couldn't be happier with the vehicle. Totally comfortable and smooth riding whether in the City or the Open Road.

Outreach is top notch if you’re on the updates they follow up keep you apprised of any changes. I was hoping for something to work out my way I feel finance and sales were in tune with the sale it just didn’t work out for me 4-5 - 5-5 would have been the sale

Great car for the money definitely needs the 3.5 motor. Would love it if it had air suspension otherwise love the car. Love the lane change notifications as it forces me to be a better driver because you must use a signal to change lanes orbit stops you

Great understanding of our needs and great service. Very happy with the entire experience. Highly recommend.

After 3 weeks I have found the car to be everything I was looking for, performance, comfort and stylle. The car is everything that Genesis claims it to be.

Friendly, helpful, and patient staff. The Keurig drink machine is awesome. The facility was neat and clean.

My Gv80, is comfortable , fast and a luxury ride. I have the Silver with cream interior This what I wanted. No problems as of yet with 5k miles on it. Gas milage is not good, but with AWD and 5000 lbs, you cannot expect much.and I can live with it. Styling brings a lot of compliments. Dealer I purchased from service was not good. Sales experience poor.Now go to another dealer who has Lexus type service and is a Genesis dealer not a Hyundai dealer.

Best place to do business with! We had a great experience finding and purchasing our vehicle.

Dylan made buying my first car completely stress-free! He was helpful, honest, and got us on the road the same day. Couldn’t recommend him more- absolutely 10/10!

The sale person not so good, the manager was awesome. We really loved the car

We had an incredible experience working with Gerardo Fernandez. From the very beginning, he went above and beyond to make sure we found the exact car we wanted - not just what happened to be on the lot. He was professional, patient, easy-going, and truly great to work with every step of the way. Gerardo helped us shop remotely through calls and video, keeping us updated on inventory and making sure we were confident in what we chose. Once the car was on its way, he kept us in the loop with updates, even sending photos and videos the moment it arrived so we could be sure it was the perfect match. He also worked to negotiate everything over the phone ahead of time, so when we arrived, the process was smooth and stress-free, all we had to do was sign and enjoy the experience of our new car. Afterwards, he took the time to walk us through the vehicle, setting up not one but two driver profiles, went over how-to’s and all features for each of us, and even connect our phones. All the while including our six year old in the process so she could enjoy it too. There was no pressure, just excitement and genuine care to make sure we were comfortable with everything. We are so grateful for the outstanding service. Thank you, Gerardo Fernandez and Alex Zaldua, for taking such great care of us!

I appreciated the time and effort Casey put in to help us with our search for a Equinox or Terrain. He was very helpful.

These Gentlemen define how you should sell cars. Trampas and John were attentive from initial contact to even after the sale. I highly recommend checking Them out.

This was my first time visiting your store and Mesa was very informative and helpful.

Jason helped me buy a 2022 Equinox just recently. He was very patient and knowledgeable. All of the salesforce were very kind and honest. Go to Joe Bowman, they'll treat you right. Catherine

Purchase experience was amazing. However, the delivery of the vehicle by the delivery company was very disappointing.

I had the best experience buying a used car without any head games. Carolyn, the internet sales person was helpful, responded quickly, and was a pleasure to deal with. and Brandon Mitchel, her associate, brought everything to a close without and hiccups. Everything was great!

This was such a pleasure! This is the fourth car we have bought and it was wonderful. We worked with Chris Santos and he was amazing!

No pressure, cars looked great, loved Pierre heroldson very knowledgeable, helpful. I've decided when I buy my car it will be at carmax. Only thing I don't like is paying for transferring car.

David was beyond amazing an absolute treasure . Tim is always awesome . Mitch was very politely and patient Grateful to do business with them will be back and recommend many others .

Shawn did a great job working with us to get us the terms we wanted.