Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
my experience at modesto Toyota was outstanding. we were promptly helped the process did take some time, but it only took that amount of time because the staff was doing everything they could to make sure we left happy and with what we wanted.
Always great service! Thanks Kenny! I had a window repair done and they quickly got me in the same day to repair it. They offer a courtesy shuttle to take you home while your car is being serviced and will even pick you up when it is ready!
First off let me say I looove my 2018 Traverse I bought at Steves Chevrolet. I recently had my first service and the whole process was so easy and painless. The lady I spoke to when setting up an appointment was so pleasant and was able to get me right in. The service advisor (Frank I believe?) that helped me was such a genuinely nice person and got me out of there in under 45 min and they even did a multi point inspection for me :) I will definitely be back for all of my services!
My wife and I were looking for a new car because we are having a baby and needed more room. The night before we were looking at SUVs and a vehicle we saw was at Western Motors. I called the number and Frank picked up. The next day we went and had no expectations about getting a car. Frank showed us the car and we thought we would give it a go. He met our expectations with keeping it simple and honest. We got the vehicle and are so happy about the customer service. Frank is awesome. Don’t believe me, go find out.
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