It is great to come across people like this in this day and age. I was passing thru Marshall and had a problem with my truck and stopped in and to see if they could check it out for me. Not only did they check it out but fix the issue and had me back on the road in less than two hours. All I can say is thanks to the service department you can’t find many places willing to help you out like they did for me.
I purchased a diesel truck from Burkholders and was told it was inspected top to bottom nothing was wrong with it. They don’t provide any type of 30 day warranty on vehicles you purchase from them as they stand by their word on making sure nothing will happen to the vehicle it’s in good condition. Straight from the salesman. Well two weeks later the truck went from 75mph to 50mph in seconds. Come to find out it was the fuel filter and the O ring wasn’t installed properly. So most diesels when you get an oil change you replace the fuel filter also which this company did do but installed it incorrectly. I called to ask for reimbursement or if they could do anything and of course what do I get no sorry we can’t do anything for you. Standing by their word means when you buy it and you’re out the door don’t expect them to help you out.
We were happy to deal with a dealership that was not high pressure. Our salesman, Kent was very helpful with our questions and pointing out all the new accessories on the car. We live in Pleasant Hill but will drive down to Sedalia to have car serviced.
I brought my car in on a Tuesday to see why my windows weren't working. I needed a new switch which they had to order. The part came in the next day. I had my car dropped off on my lunch break on Thursday and it was finished by the time I got off work. Everyone was very nice. I would definitely recommend :)
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