Used 2016 Honda Civic for sale near Marshall, VA

I brought my vehicle in for an oil change and tire rotation. The work was done correctly and within a reasonable time. The check in and check out process was a breeze. Kaylin always has a smile on her face and willing to help. Her positive energy does reflex to others in the dealership.

Jean Paul was great to work with! He sent lots of photos and a video to show us the car before driving to see it! He also had paperwork ready when we got there and waiting on us. It was a very smooth process and the car is wonderful!!!!

Facility is clean and buzzing with activity. The Sales Staff were friendly and efficient; along with a professional Financial Manager that handled all of the necessary paperwork for a Pennsylvania buyer purchasing a vehicle in Virginia. They even provided a full tank of gas for the long trip home.

Bought this as a commuter. I get way about the EPA estimate for MPG. I average 45mpg across a tank of gas. I have the 2.0L model. So easy to do maintenance on and just works. I bought it as a lease turn-in when it was 3 years old and had 34k miles on it. I have 138k on the odometer now. In that entire time, I have replaced a single item that was not part of regular maintenance - some fuel sensor that the dealer replaced because of a light on the dash and was around $150 to diagnose and fix. Otherwise just the basic stuff - oil, brakes, spark plugs, wipers, etc. There has been one common fault that if you look at these reviews long enough you will see. An A/C problem was common on this generation. There is a factory recall on it. Both mine, and my brothers 2017 model had it done at no charge. Other than that my only grips on this car are minor crap like a select few button placement choices or the oddness that the driver can't operate all windows with the window lock engaged - usually that is bypassed only for the driver. So shy of some very small things, I would buy another one of these in a heartbeat.

Darius was great and really knows his stuff. He wasn't just trying to sell me a car but also HELP me with making the right decision for me.

2016 civic transmission failure! Thought it may be covered by warranty, but no! Loss of this cost too much and disappointment to say the least!!!

The cars is very good and exellent roning on the road, I like and nice cars more better interior and good radio, good back camara

We love our Toyota and Carlos our sales person was so accommodating. He let us take the Camry to our mechanic and everything checked out. Thank you!

This car was fun, got great gas mileage and was a sporty looking car without spending tons of $$ I liked it so much I bought a 2021 Civic Sport

Excellent service at Koons Ford Sterling in Virginia to diagnose and repair a malfunctioning Automatic window mechanism. Techicians repaired the window, but took time to double check to make sure everything was fixed, and discovered a further problem that required a more extensive repair that solved the problem. Customer service representative Andrew expertly and courtesly handled the transaction both from in-take of my Explorer to the final resolution. Final bill for all services even came in slightly under the initial estimate. Excellent experience and I will continue to rely on Koons Sterling.

Love my new car. The price was great and much cheaper than others for the same vehicle. I have been wanting a Jeep for years and so happy I found one that I love. And it’s a 2022. Yay! The process was easy and quick. Farhan was super friendly, very responsive and very patient. I emailed him every few days for 3 weeks while I was making my decision and he always responds quickly and did not rush or pressure me into buying anything. When I finally visited the process was quick, we were in and out within 30 minutes. Which is something that I asked about ahead of time because this location is 2 hours away from me. Worth the drive. Just got my MD state inspection and the vehicle passed and is in great condition. So happy with my purchase.

This was the first time that I've used CarMax... always felt that the "no-haggle" thing was just a grift. It's not. Very fairly priced car in pristine condition. They even transferred it for free. Transaction was relatively quick and painless as well. They were even able to take care of the REAL tags and title there as well. If you do your pricing research, they are most definitely an option. And thankfully there was no sleazy salesman vibe or upwelling. Would gladly use them again. Oh, and they actually FILLED the tank, which USED TO BE commonplace, and I didn't have to ask.

J-J is very kind and helpful, really appreciate his service they are very good and kindly service for us we really like him services

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

Jack was the service rep that I dealt with for this appointment. His service was top notch and very helpful. He communicated with me every step of the way. Will be happy to use Jack as my service rep in the future.

For me the Toyota Dealership quality was so impressive how we were treated and quality of the car was superb. Patrice made sure I got a great deal for a like new car. I love the safety features of my car.