We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
Great place friendly salesperson I wanted something else end up getting a later model vehicle the I really wanted and didn’t think I can get cheaper down payment mark and Paul listen and was honest with me a great place to do business I would be telling people and coworkers at septa about this place
Percell Bolding was great from the beginning of my experience to the end!!! He was not only professional but personable. He found exactly what I needed to fit my budget and he went the extra mile. I will recommend him to anyone. Thanks again!
I am in awe of this company and their forward thinking, revolutionary approach to purchasing an auto. Jon Dunaway and PALS have my sincerest thanks and appreciation for working with me to find a vehicle that not only fit into my budget but is reliable and a "sweet"ride. They were informative, patient and solicitous! I can't thank them enough and would encourage anyone now shopping for a vehicle to pencil them in as your first stop!
by Gregory "MAC" McAllister from White Bear Lake, MN
December 5, 2018
First time ever buying a BRAND new car and Gregory "Mac"McAllister knew exactly what I want and needed! I brought a used car from here a few years back...and ended up working with my old sales men, James...who know handled my financing!!!
It was just an awesome and EASY experience!!!!
My Acura Rl is 12 years old and the treat the car and me like new. My wife and I are buying or leasing a new Acura in June. They put us in a MDX for the weekend while my RL was being repaired. Top notch service from everyone. Now the problem is which car MDX or RDX?
I can???t believe how nicely I was treated. Everyone was so nice and went out of their way to help me while I purchased my new 2019 Suburu Outback. Todd was the salesperson and I would recommend seeing him. Thank you!
My car blew a rod approximately a week ago, so I needed a new car ASAP. I spent 5-6 hours perusing various car lots to no avail. I was exhausted, to say the least. Finally decided to drive to Deep Park because of their tremendous selection of cars. Met Marcus and I could tell right away that he wasn't interested in selling me something that I just "kindof" liked-to make a deal and a quick buck. He was very patient, letting me test drive a couple of cars, even one car numerous times. I decided on a Mazda, purchased it and drove home. When I got home, I quickly realized that I made the wrong decision, and I wanted another car I was looking at on the lot- a Volkswagen Eos. Marcus and his team allowed me to return the Mazda and trade it for the Volkswagen- no problem!!! If you are looking for a dealership that's only goal is to make the customer truly happy, you found it!
Have been pleaaed with the service department. They have honored their time commitments in getting me out in time when I had other appointments to get to. They provide magazines, tv, Snacks and better yet good coffee.
We were in the market for a mini-van. We came across a price that could not be real for the vehicle being advertised. They simply beat everyone. After speaking with John, we drove 4 hours. The customer service was great and they stood behind what was advertised. Excellent experience.
Amazing car dealership. They have an excellent selection of cars and the customer service is always on point. Danny does a great job and will always go the extra mile for his customers. Would recommend this place to anyone without any hesitation.
My sales guys "Ben" is friendly and knowing what you looking for, if it not on property he will search for the one you choose and will working on the best prices. Also will walk you though the features on my car, showing what it can do. And follow up how you doing after the purchase. Whenever I have questions Ben trying to help out either by phone or stop by the dealer.
First off smaller family owned business, and I'd rather work with a local family business, Madison and Eugene are very easy to work with!! I was looking for a Dodge Charger, they had a very nice retired State Police vehicle there with low miles. Body was in excellent condition, Black will show every little imperfection and there were none. Went out for a test drive car ran and handled beautifully. None of the high pressure you see in other dealers. Good price for the car, pleasure to deal with, had the car ready when promised. Would not hesitate to recommend them!! Very happy with the whole experience there. Thank you Madison and Eugene you two are the best!
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