Used 2016 Honda Pilot for sale near Hazel Crest, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

Great 3 row SUV.. Drives a bit heavier in feel than my Honda CR-V. good performance. comfortable seats, quiet while driving, 25 mpg on highway..

The car service successfully. They did a full inspection and let me know all my needs for the future. Jacob Murrar got me in and out in a timely fashion.

Bought a nicely used Honda Pilot SUV at Honda of Reseda, Reseda, CA, make sure you speak to Amir-sales and/or Tony-mgr. Great set of nice professional folks. You can tell everyone likes working there. They will give you the best price, too.

Family Hyundai always exceeds my expectations! They are professional friendly and efficient! From the porters to service etc….they are an awesome dealership!!!!

I love our 2016 Pilot EXL AWD. We bought it as a one year old CPO coming off a lease. It has had its share of the first year model blues. Not as reliable as I want it to be, but once the bugs were fixed, it’s been pretty smooth sailing. I love how it’s always ready for any adventure. The extra room is always welcome as we drive up and down the East cost between FL and NJ. We get to bring everything we needed and never worried about the weather. The AWD is great not just in the snow, but in any weather. Best AWD I’ve driven in the snow. The VTM4 AWD works so well, you’d think you’re driving a full time 4WD vehicle in the snow. It also helps in the rain as well. Accelerating with this much weight and a powerful engine requires a lot of traction. Coming out out of a corner in an incline, most front drive vehicles would spin their tires before the stability control stops the spin to regain control. The VTM4 senses the incline and automatically applies power to the rear wheels adding significant traction. Never spun the wheels of our pilot in the rain. Our FWD Passport, on the other hand, looses tracking during acceleration in the rain specially if it’s on an incline. One regret for buying that AWD SUV. We thought we won’t miss the AWD in the south. Now the 2016 Pilot certainly had so many bugs that would deter a lot of people from buying it used. We had the CPO warranty. And on top of that, we bought an extended warranty just because. Turned out to be a good idea. Most the the quirks happened during the warranty periods. From an expensive evap failure to transmission problems to sunroof issues to battery replacement. We had the famous transmission judder that required multiple visits until they finally had a permanent fix. Multiple fluid flushes and a software reprogramming took care of it. The sunroof didn’t want to close at times. Weird considering we don’t even use it often. Warranty covered everything. After the warranty expired, I learned that resetting the sunroof was an easy task. There were a few problems that I couldn’t remember or not technical enough to understand, but they were all fixed under warranty. Now driving it without warranty. So far it’s been good. Just keep up with the maintenance schedule and it should be fine. Replaced the OEM tires with Michelins CrossCimate2. It feels like it can go anywhere. Wet driving was further enhanced. The OEM tires had good traction, but wore out too quickly. Silly me bought a second set before going to Michelins. Overall, it’s a really nice SUV that’s fun to drive. It has plenty of power to haul 7 people easily or 3 people, one small dog, and everything needed for long distance traveling. It has an awesome AWD system that can get you anywhere. It helped us navigate around flooded areas on our way back home after Hurricane Irma. Where smaller vehicles couldn’t pass, we went through. The things we went through would have stranded a less capable SUV. Only thing missing really is CarPlay. We missed it my a year. Oh well.

Sam was a sales person. Excellent service provide. Take care of my needs. Give me the best offer. Highly recommended

This is the best car I've owned. The Touring includes a third row and backseat entertainment (dvd player). Perfect for a family. Never had a problem with it and still going strong in 2023.

The vehicle was presented in excellent condition, inspection and test drive was very well. I was given a detailed explanation of all my options, and Overall, a great experience.

Honda Pilot is Durable, with outstanding all-season performance. Great for family road trips. Owning a Honda Pilot is a great adventure. It's worth the price.

I could not get a decent car any were CarMax put me back into the drivers seat i will recommend CarMax to anyone Andrea and his team in Tinley Park are truly number one in car sales . Marcel Potvin.

Our experience at Import Exchange in Monkena, IL, was excellent. We found a car that we liked but noticed a couple of cosmetic issues with the bumper. Mike at Import Exchange jumped right in and fixed the defects in a timely and well-done manner. They also worked with us on the price. I would definitely recommend the folks at Import Exchange Inc.

I recently made a review of my excellent experience at Silver Auto. I ment it to be 5 stars but it went through as 2. I highly recommend Silver Auto Sales.

Alex was very professional ans I got to leave with my car very helpful go to him he will help you

I have never bought a car online before let alone bought a car without even seeing it or driving it. I saw a Bentley Flying Spur for sale at Chicago Auto Gallery. I called and spoke to a salesperson named Steve. From the first hello on the phone until we closed the deal and the car was shipped to me Steve was fantastic. He did everything possible to ensure that I was satisfied with the car and the deal. Now here's the extra part that I was even shocked at myself. Once I got the car, I drove it and after 5 miles some of the lights came on such as check engine, ride height, traction control and ABS. I was initially immensely pissed. I called Steve and said you might want to get ahold of that driver who delivered this car and tell him to take it back. Steve suggested I take it to a certified mechanic near me and have it looked at to see what was the problem. Apparently when one light goes off, it triggers more lights to activate. I had it looked at and to fix the car right it was going to be over $3000. Steve took care of it and the dealership paid the whole bill. In my mind that was the most solid thing to do and he did it. He could have argued and tried to avoid it or said no, you bought it, you fix it. They did not do that to me. I'm in Pittsburgh and they are in Chicago. I know I had rights and could have just sent it back but I wanted that car and they fixed it for me. I appreciate everything they (Steve) did for me and I would definitely purchase another vehicle from them. Thank you again Steve and Chicago Auto Gallery.

Great customer service.Thank you Fil, Greg and Ulises for making every step as easy and hassle free as possible,Quality vehicles at reasonable prices.

Awesome dealer very helpful and pleasure to work with Larry the salesman was very pleasant to deal with highly recommend dealer

Excellent experience at DriveTime everybody was top-notch it also I sales guy Brian Johnson thanks very much yes I would recommend this place to anybody but like I said top-notch people go there enjoy

Great service department! Would recommend for tremendous value and friendly staff! If you have a Mazda, come here!!

Still shopping wish they can give answers without phone calls with dealers trying to make a sale

Best of the best professional service Jason on your expertise. engine resolve just by hearing the sound. before service went for a ride and he quickly knew the issue. resolve in 2 mins! Thank you Cristine service best advisor for detail and your patience and Raymond Underwood, great leadership and amazing team you have. I highly recommend Honda of Lisle, full service at its best.