Used 2020 Honda Pilot for sale near Westerville, OH

First, I do have to say that Jordan is a pleasant, respectful, "upcoming" used car salesperson. With his outgoing, friendly, respectful demeanor, he likely could have sold me just about anything. On President's Day, my husband and I drove about 45 minutes, intending to test drive a specific Wrangler at the Used Car division. The test drive went well with us both falling in love with the vehicle. The negotiations went fairly quickly, despite me having no access to my bank to move around $$$$$ and my trade vehicle not being present. There was give and take on both sides- mostly give on mine, LOL. We arrived at an amicable deal on the price, trade, service contract and promise to fix the heated steering wheel. Ziggy, the finance manager, was pleasant and efficient. We waited an inordinate amount of time for the title work on my trade to be done. On Wednesday as planned, we returned, with my trade and a check in hand. Apparently Jordan forgot that we were coming as we waited over an hour for the vehicle to be "cleaned and readied for delivery." The dealership was not busy at all that day, with staff congregated around the main desk, laughing and joking. Any other time that I have purchased a vehicle, it has been serviced, cleaned, washed and waiting near the dealership entrance. When Jordan finally handed me the key, confirmed that there was no spare key and informed us that the steering wheel parts were on back order (and could take up to 30 days to arrive,) he bid us good bye and good luck. I asked, "so that's all? Is there anything to sign?" Both Jordan and the Finance Manager assured us we were good to go. Everyone had a good laugh when I asked them if they wanted the $27,400 check. Maybe the laugh will be on me if the documentation I have does not show that they received the check. I have to say that the experience was mostly positive. I only wish that the staff had been more prepared for us to take delivery. Jordan did get some points back when he filled the fuel tank before we left. Time will tell about the steering wheel issue.

Waited to give an honest review. 4 years later, I know have 109,000 miles on my 2020 Pilot Tour. The bad: It developed the known crackle sound coming from the speakers. This was fixed under warranty twice. The second time not coming back and has been fine. The looks are "meh". My wife's Nissan of similar trim level has a far nicer interior and much fancier seats. On curves the "warning" light flashes on my dash and the steering wheel shakes sometimes if a car is coming from the other direction. It's annoying, but I hear a problem for many manufacturers with these safety features, not just Honda. The Good: I consider my Pilot practical. It does everything well, just not flashy. My previous car was a 2012 Honda Pilot that I put 190,000 trouble free miles on. This Pilot with an updated transmission feels MUCH quicker. It is much easier to drive. It handles well, averages around 24 mpg on my commute (non expressway), and has been trouble free outside of the speaker issue. It hauls the family well, with lots of room, especially if the 3rd row is not used. I put on the dealer installed trans cooler and trailer hitch to tow a couple of waverunners, which it hauls easily. If you can get past the "ok" styling, it is a car that does everything well and my reliability has been very, very good so far.

They were very kind and attentive when I was there, they also speak Spanish and I had a very good experience with them

Great vehicle. Really like everything about it. It has all the safety features a vehicle could have, making it safe to drive. It has just enough power and gets great gas mileage. It offers reliability with the Honda name. Comfortable with plenty of seating!

Autoboutique is a great place to go if you are looking to buy a car! The salesman Frank helped us tremendously! We test drove multiple cars and ended up finding one we loved. The atmosphere of Autoboutique is very welcoming and calm, they make sure to take care of their clients. All of the staff is amazing! They have great prices, great cars, and amazing customer service!

Honda Pilot is the best suv. Bell Honda in Phoenix. Honda’s worse dealership in the country. Honda Pilot gives me 25 miles per gallon city and state

I loved how they got straight to the point and got things done they made you feel important and a great environment. Nick was a great salesman he help me and my mother find the right car and told us a lot about the cars we were interested in and he was a really nice down to earth guy.

I have always wanted a Honda Pilot and bought a 2020 model anticipating a great vehicle. It has been back to the shop SIX times for issues with the drivers side mirror. It is supposed to be a fancy automatic adjusting mirror, but instead self adjusts up beyond where I can see in it. The dealer's technicians have tried many things, but still claim they can't recreate what I am telling them I really don't know where to turn now.

We drove from Florida to buy our new 2026 Toyota Tundra 1794. I saw this vehicle online, I asked if the vehicle was available and Sulayman Nyang called me back right away. I explained to him we wanted to trade our 2023 Toyota Tundra Platinum and I wanted to know if we could make the deal over the phone and he said yes. This made our purchase very easy. I sent pictures of our current truck, within a short amount of time he replied back with a great price and trade in allowances for ours. We agreed on the price and we drove from Florida to Ohio to make the purchase. Once we arrived he greeted us at the door, we were in and out within a few hours. We could not be more pleased! Sulayman made our buying experience a pleasure. Thank you!!!

I love my Honda. It drives beautifully, it’s comfortable, holds the road, you feel safe because it’s so well made. A wonderful driving experience. I plan on buying it back when my lease is up.

great customer service, very nice clean cars, and super honest people. i would recommend anyone shopping for a car to come check them out. You guys are the best thank you for the car i ever had.