Used 2021 Honda Pilot for sale near Lowell, MA

My recent experience at Parkway Honda was mixed, but because of the follow-up care that I received, my rating is 5 stars. I brought my mom's car in for a regular service on a Thursday feeling lucky that I was able to get an immediate appointment. The mechanics could not finish the job and I was asked to return the next morning which I did. I was offered Uber service, but chose to wait for the car. After 3 1/2 hrs, Nick, the service advisor, offered me a courtesy car remembering that I mentioned an appointment I had to be at that afternoon. He was exceptional in his interactions with me in every way. I accepted the car which was a new Pilot. Very nice. Here's where it gets good. I damaged the car. James, the service manager, carefully explored repair options, preventing me from paying hundreds of dollars out of pocket for repairs. Huge relief! So, while I was bummed that a regular service on Mom's car took 2 days and the use of a loaner car, I credit Nick for making the experience bearable, even pleasant. He was courteous, empathetic and accommodating. I was additionally so bummed to have damaged the loaner, and I credit James for working in my best interest to solve the repair issue and with efficiency, kindness and professionalism. Could have gone very differently. I have been bringing Mom's car there for years, and will continue to give them my small, but loyal business. Feeling grateful for Nick and James at Parkway Honda.

Coleman and Kyle at Honda Hendrick were both amazing they really worked with us to get us the vehicle we wanted at the rate we were aiming for, I’m so very appreciative and would recommend them both to anyone looking for a new car.

My wife and I just recently purchased aka lease a 2025 sorento our salesman, tommy as well as keith.And everybody in the finance department that helped us purchase this vehicle we thank them dearly i would definitely recommend anybody named a new vehicle to go see them, they will do everything in their power to get you into something you would want. We'll definitely be getting our next vehicle from them.When the time comes

The Pilot car is a reliable spacious family suv. Only annoyance is the lane assist appears to be too sensitive especially when driving windy 2 lane roads. Suggest change factory tires for snow driving as opposed to CR-V that held better on standard tires. Only minor complaints vehicle is a good pick.

I am a long time owner of a Grand Cherokee and bring it to you for all servicing. Oscar Kulins and your staff have always provided me excellent service and timely turnaround with fair pricing. Thank you Oscar, Jeff Hofmann - Haverhill, MA

Near a perfect vehicle and purchase experience. Best SUV I've owned even better than my last two Acuras MDX. Better than Toyota in many ways including pleasing to the eye, performance and power. I'd purchase again

I drive a Honda Pilot Special Edition- It is by far the BEST car I have ever owned. I have no kids but really wanted an SUV. I drove two civics on lease before and went to look at a CRV. The pilot was around the same price to lease as a CRV and boy am I glad I chose this over that! I keep my third row down and the trunk space is incredible. This is a good car to have in your 20’s despite what people have this car for. My lab and yorkie have plenty of space and i absolutely feel like I am driving a sedan still with how smooth and tight and sporty it drives. I still whip like I did in my car!!!! I cant wait for the next generation to come out, I will probably stick with pilots for a while

I really appreciate the professionalism of both Jake and Jason. They were super! I am extremely happy with the quality of the work by Jason as well as the interactions I had with Jake. These two teamed up have great technical expertise to solve problems and answer questions. I highly recommend them. They were a pleasure to work with.

I've owned my 2021 Special Edition AWD for a year now. Put 14,000 trouble free miles on it. No problems at all. Just 2 maintenance services. The second service required a differential fluid change along with the normal maintenance. Kind of surprised it needed such an extensive service so soon but I hear the cross vectoring AWD needs frequent fluid changes. Cost $500.00. Otherwise I am completely satisfied with my purchase.

I had my 1sr service on my new Tuscan. Joe was very friendly and professional.The service was done in a reasonable amount of time. Overall it was a Good experience. Thanks to Joe Porter.

This dealership provided one of the best experiences that we have had. There wasn’t any pressure to add anything to our recent lease. We would definitely use them again.

Awesome team. Fast,quick,and knowledgeable. Great dealership and service department. Great waiting area and cafe.

We had an amazing experience working with Joey. From start to finish, he was responsive, knowledgeable, and incredibly helpful. He took the time to understand exactly what we cared about and worked closely with us to make sure our needs were met. His professionalism, patience, and clear communication made the whole process smooth and stress-free. Even my daughter enjoyed the experience—thanks to his friendly personality and great sense of humor—which made everything feel lighter and more comfortable. It’s rare to find someone who combines expertise with such genuine care, and we truly appreciate the attention and effort he put into helping us. We wouldn’t hesitate to recommend him to anyone looking for excellent service.

We have been taking our 2002 Cabriolet to Colonial Volkswagen for service for over 20 years. The service has been excellent. The staff is attentive, professional and always making sure that the customer is fully satisfied. Billy and his staff are the best. We highly recommend Colonial Volkswagen.

5 star! Best car buying experience! All the models I wanted to test drive were ready for me, my salesperson was knowledgeable and helpful. Transparent, fair pricing.