Used 2023 Honda Pilot for sale near Chevy Chase View, MD

I have purchased two Hondas from Ourisman Bethesda over the past twenty years and have been very satisfied with my purchases. A key reason I keep coming back to Ourisman is John Thurston, Assistant Service Manager. John knows Honda cars, inside out. He fully understands when maintenance or repairs need to be done. More than that, he is very cost conscious, only recommending services that are required. Finally, he is friendly and courteous, always remembering his customers and their interests and concerns. I cannot recommend John and his service team more highly.

I purchased a 2023 Hilda Pilot from the Honda dealership on South Boulevard in Charlotte. I was treated like family from the moment that I arrived up until the moment that I drove off in my new vehicle. The service that I received from the sales associate, Christopher (Chris) Robinson specifically was absolutely amazing. Chris exceeded all of my expectations even though I was apprehensive about buying a brand new vehicle at the time. Chris put my mind at ease because he knew every detail about the car and he weighed out all of my options in a simplified manner. I will be sending all of my family and friends to Honda for their next auto purchase because Christopher Robinson knows how to take customer service to the next level while making you feel like you have a dear and trustworthy friend for life.

Provided info on vehicle, as requested. I appreciated their response which helps with my car search,

This is a nice SUV that is not flashy, but it does its job carrying the people and running errands around town. It’s also nice for longer trips.

Despite some wrinkles with financing and a car issue, Auto Heaven staff made sure all was right and helped us through the process. Very, very friendly and helpful staff! Highly recommended!!

Bought my Elite in May of 2023 at a local dealer. I love the look of the car, the comfort and the handling. It is very roomy and has so many cup holders and compartments which is great. I have the brown/black interior, which I wasn't able to see before purchasing it, but loved it once I did see it. I did have an option for a gray interior one but didn't like that look as it didn't look as classy as the two toned. The lights are bright, the features are wonderful so overall a nice vehicle and still happy with my purchase. Now the not so good stuff.... Biggest problem I have is like other reviews have stated the gas mileage is not great at all and comes nowhere near the projected when the car is marketed. 19-25 it states but that is way off for sure. I don't have a heavy foot, speeding or hard breaking and I always drive in Eco because the 'Normal" mode option, the mileage is worse. Summer months my average between city and HWY is 18.5/19.5. All HWY I was able to get 23 miles one time but not again. All HWY after that first time is usually 21/22. Never have I seen 25mpg like stated. Now the Wintertime they are not as good. City/HWY is 17/19 & HWY is 19/20.5. The most miles I can get out of a tank of gas either summer or winter is now less than 355, more around the 335/345. The lane assist feature is pretty bad as well, better in the nighttime as I feel it sees the lines better but during the day is more of an annoyance than anything, so I normally don't use it. I have drove the Sport model one and that worked great and a 2022 Elite pilot and that worked flawlessly too. Not sure why mine is so bad but dealer says it functioning correctly, I told them we will agree to disagree LOL>. The wireless charging is very slow and if you have any type of case on it will most likely not work, so I just keep it shut off. I really wish Honda would have put the bigger screen in this car this time around. Looks like there is enough space for that to have happened they just chose not to. I really wish that the second you turn off the car the radio didn't shut down too. I have never had a car do that and it is frankly a big inconvenience for me. Many times, I am on the phone with clients, or I like to finish a song, but in order to do that I would have to sit with the car running and that doesn't make sense to me and it's a waste of gas. This is little but I do hope that they come out with some type of compartment for the center console as it's really big but there is no way to organize anything in it and honestly just looks like a total mess. (Again, small to many) The app to start the car and such is just okay. What I don't like is that you cannot adjust the temp or the heated seats as well as not having the app turn on the passenger seat as 95% of the time no one is in it. I feel like this is more opportunity for something to go wrong or stop working when I didn't personal choose to use it but was forced to have. I will say I do like that whatever my heated seat was at from my previous drive that is what it is at when I start my car the next time. I did end buying the Honda rubber floor mats but soon found out that the from mats leave to much carpets exposed by the gas and brake pedals, so salt gets all over it. The back ones are just fine. I did end up buying the Weather tech ones and those are great and have amazing coverage so if you live in an area where it snows, I'd keep this in mind. I also bought the side covers for the back end and the mat for the back end, which really protects the sides and back of seats from scratches which we all know ever car is prone to. I did add the trailer hitch from the dealer vs aftermarket as I wanted it to look good and sit higher where it belongs verse the aftermarket which sits much lower to the ground. Overall, now with 13,000 miles on it I am still loving my pilot despite the other things mentioned above. I hope it last me a long time as this is my first time buying a Honda vehicle.

I enjoyed my test drive experience and the staff was attentive. However, the rep who worked with me and my boyfriend insisted on accompanying us on the test drive. No other rep had joined us at other lots, either private or dealership, so it seemed like more pressure and less privacy. We also had to tell the dealer that we’d meet him inside after talking privately. Again, pressure. That, plus no acknowledgement of the need for cosmetic repairs—duct tape under the seat, a hole worn through the driver’s car mat—made it fairly easy to walk away from a decent car.

2023 Pilot Touring have owned for 11 months. Been all over the Southeast with it. Very happy with it. Absolutely no problems or issues whatsoever. Decided on it because of smooth quiet ride with nice large windows and visibility. Among best in class for spaciousness and cargo capacity. Would buy one again in a heartbeat.

Just positive thoughts about this dealership and Alexander M ! Very professional and just pleasant to make a deal with. Good prices and fast processing. Will come back definitely.

I purchased my Ex-L for a little more space after trading my CRV in. I had no idea it would be a nice trade, and I am absolutely thrilled with my new pilot and the new design! I even took it on the beach and it performs so well!! We really enjoyed the Outer Banks in it. I love it all wheel drive love everything about this car. It has a lot to offer for the price and you really do need to read the manual or watch the videos because there’s so much more to this car than what you think.

Worked with Jamal. Very quick to respond and thorough. They calculate the clean energy credit and tax and fees correctly unlike a lot of dealers that overcharge them (do your math). This dealership seems to have a good reputation and I understand why. Stay away from the ones with poor reviews unless you can do your own calculations!

The website was accurate and the employees were helpful. I found exactly what I was looking for.

Elvis the service manager who took care of my car was willing to work with me and make the repairs affordable and timely. Always a good place to bring the car for service.

Juan Hernandez was an incredibly transparent and helpful salesman. Although I experienced issues with the manager, Gian, on securing a price for my new vehicle, Juan was professional and ensured a quick and efficient purchase. He answered every question clearly and got us a great price. Also had an excellent experience with finance manager Alex Belhadi. He got us in and out of the finance office in about a half hour and didn't pressure us to order any additional packages. Very happy with my new vehicle and cannot recommend Juan and Alex highly enough!

I would have rated Sport Honda a 10 if I could have. I attribute this to Honda’s owner Gibbs Fogarty. He is hands-on and very customer-oriented. He listens to and cares about his customers, treating us as valued and respected Sports Family. On May 16, I bought a 2025 Honda Civic Sport. The entire process was seamless, so unlike the usual, dreaded car buying process. This fear was evident by my old 18-year-old car. My initial welcoming was with Sales Manager Joshua Pesantez. I had talked to him prior to my coming in, in order to advise him of which model I had in mind. When I arrived, he had my desired car waiting for me. After greeting me, he introduced me to Senior Sales Consultant Michael Canter. Mike was awesome! He patiently familiarized me with the numerous functions of my car before, during, and after the test drive. He had extreme knowledge of my car and ensured that I was comfortable handling it. Then, he introduced me to Business Manager Josue Canas-Benavides. Josue handled the financing. In addition to handling my financing, he also guided me through the necessary warranty and beneficial protection plans. I felt as if he acted in my best interest, particularly answering all of my questions. After we wrapped up the financing, I returned to Mike who would “see me off” in my new car. Mike assisted me in transferring items from my old car to my new car. Even though they closed at 6:00, Mike was there wrapping things up with me until I happily drove off at 8:30. The next day, Mike followed up, thanking me for being a loyal “Sport Fan” and also provided a link to watch videos that would familiarize me with my new car. I also received emails from: 1) Corporate Headquarters welcoming me and ensuring my satisfaction and 2) Service Manager Jeanne Dugan thanking me for my purchase, welcoming me to the Service Department, and advising me of the services and benefits of her Department. I am very excited and pleased with my new car and feel confident that Sport Honda will take very good care of it in the future! Based on my extraordinary experience, I highly recommend Sport Honda.

Excellent service and advice. The staff is friendly and helpful. After purchasing my new Accord, all my servicing requirements have been done by Ourisman.

Paper works was ok. Dealership could should have faster computer system to close the deal. Credit dept. officer was very professional.