Used Honda passenger vans for sale near Chagrin Falls, OH

Took too long to get paperwork completed. Delivery of car confusing. Too long to service prior to delivery

This is my second Honda Odyssey Elite having traded in my 2019 for a 2023. Why did I make the trade? I hadn't had any problems with my 2019, but the trade in value of my 2019 made the purchase of a 2023 a "no brainer". I had considered purchasing a Toyota Sienna Platinum because of the fuel economy. But the price of the Toyota was so much higher than the Honda, especially when you consider that the Rear Seat Entertainment System costs extra on the Toyota and dealers are adding premiums above MSRP. I calculated I would have to drive the a Toyota around 80,000 miles before I would actually begin saving money on gasoline.

Mike did a great job with changing my oil and rotating my tires. He even washed the car! Everyone is so friendly there. I also purchased my car from this location and it was a quick easy process. They offer me free car washes and I love that.

Love most things about this car but today's cars have way too many buttons and gadgets that aren't necessary - too distracting. This one hugs the road well, handles nicely, rides very comfortably. We've driven Honda's since 1978 and find them very reliable and trustworthy cars.

Sales Rep. Joe Marinelli is by far the best at what he does and is an outstanding individual as well ! all other associates are excellent at what they do from sales to the service department. they are why I remain a Classic Loyalist !

I was very pleased with the deal I got for a 2025 Toyota Tacoma! My sales rep Charmaine and the salesman manager Ray were very helpful in getting the best deal for my budget.

Had a wonderful experience at Honda Cleveland Heights. Wendy was very personable and professional. Would recommend her to family and friends.

I and my wife have always had EXCELLENT service and respect for Andrew and his team members. We first got introduced to Spitzer Northfield by Darrell Zasnuskie a salesman and friend. Andrew was doing service appointments and repairs when we first met him some 12-13 years ago. We had issues with our 2010 Buick that he painstakingly birddogged and resolved our vehicles issue, after a ridiculous amount of effort corrected our issue. Moving forward Andrew and his Service/Mechanical team have been GREAT partners. I have been Vice President of several companies. People skills and compassion is something that is hard to teach. BUT comes natural to people that really want to take care of each individual they encounter. If I could CLON the passion and real concern that Andrew and his team have for customers it would be incredible. Thank you for all that Spitzer NORTHFIELD and the service team does for me and my family. Stay Well God Bless... Chuck Montgomery

One of the best Hyundai Dealerships around. It's been changes of employees but, the customer service experience is still outstanding. You will not be disappointed with the repair service or with purchasing your car options.

This is our second odyssey, love the can with all the safety features. We have had great reliability, and now have just under 100,000 miles (99683) and have had only minor issues. Normal wear items plus an injector problem repaired under warranty. A few recall items ( door handles, back up camera fuel pump) all taken care of under warranty Love this vehicle, love it and will buy another when they redesign it. Rides very well, has a ton of safety features, interior is very comfortable. Highly pleased.

EDIT FOR PREVIOUS REVIEW I previously left a 1 star review. Alan reached out the following morning and worked everything out with the pricing. I actually drove up the next day and purchased the new 2026 Traverse. Thank you Alan for reaching out. Huge thanks to Mo S. for being an awesome sales guy. Signing paperwork was very easy. The whole process was perfect after getting past the initial pricing issue. I definitely recommend Serpentini in Strongsville

We love our minivan. Just make sure you get a mechanic to check it out before you but it and negotiate the price. 2 more words

Good service with Josh . Sales people freindly.Taking a test drive was easy. Granddaughter also bought a new car

I've owned two Odysseys over the past 20 years,with the 2020 being the one we currently own. The 2020 has proven to be just as reliable as our other Odyssey and the Honda Accords that we've owned. The 2020 Odyssey has a smooth ride, comfortable attractive interior. The Magic seating system makes this van even more flexible for hauling loads of kids and family, while being able to quickly change to hauling lots of cargo.

I refer friends and family to Camden Ries at the Buick store in Akron every chance I get. He is so pleasant and very knowledgeable. Wonderful experience working with this young man.

Miguel Ortiz was personable and thoughtful. He gave us the family experience at the Hyundai of Trenton when we purchased our used Honda Odyssey. Thank you Miguel for making this experience painless and enjoyable. We appreciate you and our beautiful new car.

Amazing experience. I had an outstanding time at this dealership. This is a small car dealership , and the atmosphere here is much more pleasant than in other, more modern places. No one puts pressure on the buyers , and every customer is treated attentively . Matt Harteis , the sales associate who helped me, went above and beyond to make the entire process smooth and stress-free. He worked hard to get me approved for financing and explained everything clearly along the way. His professionalism, honesty, and genuinely friendly attitude made a huge difference. If you're looking for great customer service and a team that truly cares, definitely ask for Matt. I couldn't be happier with my experience. Highly recommended!!! Thanks again

I worked with Michael Lentine today to buy out my lease on my 2022 Ionic 5. He was professional, courteous & respectful. I've used this dealership for all the required maintenance and their service department is excellent.

My mom got this car and it is so cool. Very comfortable. I like how the seats lean back and you can lay down and relax!

Thank you, Don Sitts, for being a honest, caring, no pressure dealership. Today 12-6-25 my husband, and I went to your dealership to look at a car online. What amazing customer service. Todd Brazelton sealed the deal. John in finance was amazing. I've never been treated so kind. They were so patient with us. I was kind of nervous at first, but they calmed my fears. My husband, and I prayed before we went there,because, other dealerships have treated us so poorly in the past. Make this your 1st stop people, you'll come back, I know we will. God Bless all of you, for your kindness, Phillip & Mary Wallace PS: We love our new car

The Honda Odyssey has held up well over the first 3 years I've owned it. It's quiet and comfortable with a good sound system. It can take corners almost as well as my high end sports cars. And, in V6 mode (not economy) it accelerates well. The only complaint is its accident avoidance system that slams on the brakes unnecessarily. If a car is a little too close behind, you may be rear ended. I liked the car so much, I bought a 2025 Honda Odyssey, too.

I drove 5 hours to get to Next Step to purchase my car. It was quite the trip, but totally worth it. The reason is that #1, they are very honest and kind. Matt and Mike are upfront and have a great deal of integrity. They worked together to get my business and to seek out options that allowed me to leave extremely happy and well taken care of. When my wife updates her van, you know where I will be contacting first! Great job guys!!!

Had a great experience. People were very friendly I recommend recommended to anyone.I’m

Its excellent for familys with kids!! u can remove the whole middle row too. Super comfy, love the 2nd row captains chairs. the tv is a life saver, and i would super recommend this! im a dad of 5 so its perfect. I only am rating this bcs i love odysseys and the seller is super nice. Have actually 2 odysseys at home!

the best experience by far in 30years of dealer car buying. Transaction was smooth and not pressured at all. vehicle listed met more than my expectations. Every car on his lot i could tell was serviced and clean.. ,well respected dealership. Thanks Dave!!!

We looked at all van brands before picking the Odyssey. We also test drove the Toyota and Kia vans. The main feature that sold us was the second row seating. With the middle section out the two outside captains seats can slide from side to side as well as forward and rearward. They are called Magic Seats and are great. We slide our grandkids to the middle in case of a side impact. We have had some recalls, but none of them caused use any problems before they were repaired. We would buy this van again now. We have had it since new and now 40 months and 36,500+ miles we are happy.

I'm like two and a half weeks late with doing this working with Lynn was a great experience even though I didn't want to brand new car I'm glad he convinced me to get one thank you

Not a big fan of the breaking system which wears out the brakes if you follow vehicles close. Interior storage spaces are much smaller or non existent. Interior much more cheaply made and does not last nearly as long.

Got a great Subaru four months ago from Logic Auto Sales. Definitely would recommend this dealership. Good prices, quality vehicles and helped me get financed.

This car meets all of my family's needs. It has tons of space, great audio, and it's really comfortable. The adjustable lumbar support is awesome! There's plenty of storage, lots of cup holders and charging ports throughout. The stow-and-go rear seats are great, and I love that it has the option to seat 8. Bluetooth works great - people can actually hear me through the car, yay! So far, I can only say great things about this vehicle. We use it for picnics, travel, and camping out.

Absolutely the best experience I have ever had buying a car! Dave was patient, actively listened to me describe my situation, and responded by making sure he completely understood my what had been said to him. He was honest in his response to being able to work with my challenging credit situation. He made no promises to get me to come to the location. He never once made me feel bad about my challenging credit situation. Life happens to everyone, this gentleman worked hard on my behalf so that I could have a chance at regaining my creditworthiness. He only asked that I have all documents with me when I arrived so that he could efficiently begin to work on my situation. He was pleasant, professional and most of all HONEST ….. Even when my credit was great I have never experienced the level of compassion and professionalism as I did with Dave. It did not take hours of frustrating time sitting, feeling belittled and being told one thing and then another to only find you have been taken advantage of in the end. I do believe this was by far the best car buying experience I will ever experience! I will definitely be going back to see Dave when I have to purchase another car. I highly recommend him to family and friends as well. Definitely do place a call to or go see Dave, he will provide service with integrity and professionalism.

The van meets our needs. It looks and feels good when driving. Only issue are with some brakes that need repaired. We like the color (blue exterior/gray interior).

Abe was amazing right off the bat. He had the van ready for me to test drive after communicating via email and coordinating a schedule around my little ones needs. We weighed options on models, colors, etc, and made my trade in experience easy peasy.