Dodge Ram purchase
November 5, 2018
We bought our Dodge 2500 on Oct 31. About 2 or 3 days later the check engine light appeared. Immediately was thinking we had gotten a lemon. We were wrong. When we called Shon (Stapleton owner) he told us to take it to our local Dodge dealer and have diagnostic done and figure out the problem instead of driving over an hour just to bring it to him. Right away thought that was awesome. He also said if it's a simple fix just have our local Dodge dealer take care of it since we are an hour away from his shop. He didn't want to inconvenience us. After our local Dodge dealer did diagnostic, they said it was an issue with fuel injector and quoted us one price. Well, after calling our local Dodge dealer every day for 4 days, finally tells us they made a mistake it's going to actually be 350% more than the original quote, not sure why it took so long to get back to us or why there was a 350% mark up. Guess that's just how it goes with a big business. Anyways, we thought that was outrageous, as did Shon, so he told us to go pick up the truck and drop it off with him, he would take care of it. We drove it down to Stapleton Motors that day, the next day they fixed the issue, and he wanted to drive it 100 miles to make sure it was all taken care of. We appreciated that and had no problem picking it up the following day. We've had the truck home now, and honestly couldn't be happier. Shon, Harvey and Bob all great guys. I've bought many vehicles, tending to go to large mainstream dealers who don't care about the customer and can honestly say this is the first dealership I've ever seen the owner let alone seen him walking around talking to customers. I have dealt with bad salesmen just trying to get me in a vehicle that day and off the lot as soon as possible to get the next guy but can honestly say from walking onto the lot to driving it off never felt rushed, pushed or uncomfortable. Even when I was signing the papers I even made a comment about driving off the lot and if the engine blows am I going to be screwed. They assured me that there wouldn't be anything like that and if I had any issues just give them a call and they'd figure it out and that's just what they did. I am so happy we found Stapleton Motors and didn't buy from a huge Dodge dealer and the rest the time I'm in Colorado they'll be my first pick when looking for another vehicle.