Very pleasant transaction. Butch was cordial, extremely helpful and accommodating to my needs. Quick and easy; no hassling. All done over the phone. Appreciative they delivered the car to my house, 80 miles away. Drivers were nice as well. My apologizes, but can't recall which manager called me to solidify the transaction. My father (Jim Phillips) bought many of his autos through the years from Paramount and always spoke fondly of their employees.
The dealership is actually pretty nice, some beautiful cars for sure. Cars are overpriced but that’s their business, they find buyers that are looking for specific specs. So narrow market but obviously that works for some. Oh and btw Chance I am not Vick lol I am also not sorry for yelling back at Cosmo after he started giving me an attitude and raising his voice about who’s buying the car, a customer and his trusted friends (advisors) should never be treated that way. For those looking to buy a car from here, don't leave a deposit if you can avoid it, even if its their fault an agree to give the deposit back they can take up to 2 months to give it back. Giving 4 stars because sales people were great, communication was good, they have some rare cars. The owner however must have been having a bad day. So I wish you success in your business. God Bless!
P.S. don’t make assumptions about people.
I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
My son purchase a 14 Shelby, beautiful Car! After 21 days, less than 400 miles the car experience catastrophic engine failure. We contacted Chance at Cosmo and he was very understanding and help us through this by advising us what we needed to do. Cloninger in Hickory and Matt; good people to deal with at this Ford store that helped us resolved this issue. Cosmo Auto and Chance didn't want this, but you never can see major catastrophic falurer to a internal combustible motor which is out of their control. All the help we received from Chance and Matt we will never forget!! Again; we Thank you.
Mich's Foreign Cars is the BEST dealer in Hickory!
by Sid from Charlotte, NC
September 5, 2016
Mr. Vance and his team did everything that they could to help me make the best purchase. They offer some of the best prices in town for the cars that they sell. Though I didn't make my purchase from them, they still had a wonderful service!
I've never owned anything other than Dodge/GM & I thought i'd try something different this time around. I was originally buying a used BMW from another dealership in New York, but that deal fell through. I was shown another BMW (via auction) which MIch's acquired and I tracked it to their dealership. So one day I skipped out on work and flew out to them. Cris personally picked me up from the Charlotte Douglas airport even offered to buy me lunch, but I didn't have time (flight schedule) and I saw for myself it's a true family business that really knows how to take care of their cars the right way & they treated me better than any dealer has in my life, they were just awesome. We test drove the car got paperwork done it was actually painless&easy. When we were done Cris even drove me back to the airport (it's a long drive from there, he really went out of his way for me). He helped me get the shipping arrangements, even gave me a break on price & made sure they got to me when I was available back at home, my work schedule is very demanding. So what I ended up with is this awesome beautiful car (W/ extended warranty) that I love driving & my friends are very jealous. I would like to thank Cris & his Family for everything they do. If only every used car dealership was like them the world's used car problems would be over.
I had a problem with my Hummer H3 after I bought it from Cosmo Motors. I made contact with the salesman, and then with the sales manger. Had the car sent back to their service center and it was repaired and back on the road with no problems.
Cosmo Motors is the real deal.. best experience in buying a car I ever experienced. From the first call till the car was delivered.. over the top service. Ask for Matt! I’m sure the whole team is top notch, but Matt was my guy, the best! Never seen the car until it was delivered...accurate discription from interior, exterior, mechanical, you name it. Matt even had windows tinted for me upon request at a local tint shop. Matt also had vehicle shipped to me for very reasonably price.. NC to PA. Throughout buying experience, had to be 20 calls made to Matt..extremely professional and knowledgeable on every call. These guys are the real deal.. top of the line cars, very competitive prices and simply over the top professionals to help you feel comfortable buying a car. Very happy customer.. Matt even had a professionally taken photo of the vehicle for me in the passenger seat upon delivery! Highly recommended.. check Cosmo Motors our.. and be sure to ask for Matt! Thanks for the experience..
Second time purchasing a car from Mich's and it definitely won't be the last. Mich's will be the first place I go when the time comes to buy again. You couldn't ask for better customer service. My wife and i got a terrific deal on a beautiful X5. The team went out of their way to make us feel as comfortable as possible. We didn't feel pressured in any way. Definitely the best car buying experience yet. Thanks for the great service and great vehicle.
Cosmo leans towards specialty cars and they happened to be the only one to have the specific color and equipment package I was looking for on a car that has been discontinued. They knew I wanted the car pretty bad, and they knew what they had; they still were very fair on the price. But that is really an aside. These are car people; if they were not doing this they would be doing something else to be close to cars. I came clear from Hawaii and the positive experience started with the wonderful gentleman that picked me up. It would have been worth the trip to just spend the afternoon with him. I met Matt when we arrived and the car was all ready. I was able to meet everyone at the dealership and even a professional driver they sponsor. I doubt Richard Petty himself could have been treated better than I was. Far and away the best experience I had in many years of trading cars. I recommend Cosmo and specifically Matt Glover without reservation.
Tom Miller was a great reliable salesman. He was able to answer all our questions and get us through the purchase process quickly and efficiently.
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