Used 2021 Jeep Renegade for sale near Silver Spring, MD

Glenda was great love her dedication to customer service. Thanks to her I won a Tv

ISSUE WITH SUNROOF CLOSING, NEW ONE PUT IN SAME PROBLEM. IN COLD WEATHER SEVERAL DOORS WOULD NOT LOCK AT ALL. AT FIRST I THOUGHT THEY WERE FROZEN THE DEALERSHIP IS STILL NOT SURE WHY THIS HAPPENED. I WAS UNABLE TO DRIVE IT WHEN THIS OCCURRED. JUST HAD THE IGNITION REPLACED - CAR WOULD NOT SHUT OFF. I REALLY LOVED THIS CAR THE SUNROOF IS HUGE, MY FIRST NEW CAR, IT IS A LITTLE SMALL IN THE BACK SEAT FOR PASSENGERS BUT NICE, I LOVE HAVING A HATCH AND NO TRUNK TO MOVE THINGS IF I WANT. I HAVE ALWAYS WANTED A JEEP AND I ABSOLUTELY LOVE THE 4 WHEEL DRIVE AND OPEN FEEL OF THIS CAR. IT DOES VERY WELL ON THE HIGHWAY. THE REAL ISSUE I AM HAVING IS WITH CASTLE JEEP/ RAM IN NAPERVILLE,ILLINOIS COVRING THESE ISSUES WITH MY 100,000 MI WARRANTY.

⭐⭐⭐⭐⭐ Outstanding Experience at Easterns Automotive (Laurel) – A Shoutout to Mr. Lorenzo Joseph! From the moment I walked into the Easterns Automotive Laurel location, I knew I was in good hands. The dealership itself was clean, organized, and had a welcoming atmosphere—but what truly made my experience exceptional was the customer service provided by Mr. Lorenzo Joseph. Mr. Joseph went above and beyond to ensure my car-buying experience was seamless and stress-free. From the initial greeting to handing me the keys, he was patient, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my needs and budget, provided expert recommendations without any pressure, and answered every question I had with honesty and professionalism. What really stood out was his attention to detail and the way he treated me like more than just another customer. His calm demeanor, transparency throughout the process, and commitment to making sure I left happy made all the difference. In an industry where great customer service can be hit or miss, Mr. Joseph is a true standout. If you’re looking for a new or used vehicle and want a team that values integrity and top-tier service, I highly recommend Easterns Automotive in Laurel—and be sure to ask for Mr. Lorenzo Joseph. He turned what is often a stressful process into a truly enjoyable one. Thank you, Mr. Joseph, for your stellar support!

I have a 2021 Jeep renegade that I bought in November 2023 for $24,000 and change. It had 4400 miles on it. Of course, at first, I loved it. The auto four-wheel-drive, the big screen navigation /stereo system. the fact that the back seats lay down. If you take the headrests off, they lay flat. Then I drove it for awhile and here is the lists of ‘add ons’ it should have. 1)The door pockets up front are just to small. 2) The center arm rest console could be bigger. 3) The dash is too deep. Jeeps dash should be shorter, like a truck. 4) The seats should have seat warmers (even my old Nissan Juke had seat warmers) 5) The hatchback has no interior light so in the dark, you need a flashlight to look for things, remove groceries etc. 6) There is space for a spare tire but since this edition came with ‘flat free’ tires (idk the actual name for them) that space could have been made larger for storage. 7) When the back seats are up, the storage behind them is very small and limited. I realize this is a smaller SUV but I expected a larger space back there. 8) I have almost 14,000 Miles on it now as of 7/27/2024. I do feel the transmission either slip or shift sometimes. 9) It took me over a month to learn that if the car is cold, it will not start unless your seat belt is buckled. That’s a fact. 10) It handled the very very well in the devastating ice storm that payed a 1/2 inch layer all over the Pacific Northwest last winter. That auto 4 wheel drive truly works! 11) I had to buy seat belt extensions for the back seats as It was difficult to engage the seat belts into the locking belt.. It sits deep into the seat and I have grandchildren who like to lock thier own belts in. They can be found for sale at most Auto Stores for around $20 each. I recommend you get them. That’s about it. Overall, I love my Jeep Renegade. I think the price is very high considering the items missing but overall, I am going this will last me a good 10-20 yrs…

Gabe was excellent! Knowledgeable, professional, helpful and never pushy. Would certainly recommend doing business with him and this place!

The three years I had this car, I didn’t run into any major issues. The Uconnect radio that Chrysler uses could be better but other than that it was a C great suv to me!

My problem was with the AI contact point at King. Stupid me, I thought Olivia King was a person, and I emailed "her" several times with requests. Before I went in, cars.com asked me to review "her" and the email included a photo of a woman, again making me think I was dealing with a human. When I went in, I asked to speak with her, and was finally told she didn't exist. But was I embarrassed and did I feel stupid! It was very deceptive. And this is not how you want a customer to feel when you're selling something. You need to make it clear up front that the email contact is an AI contact, and any salesperson will be there to help at appointment time. Other than that, it was a good experience. King even allowed the car to be driven 33 miles to my mechanic for an inspection. That's extraordinary. The car was in good shape, and we closed after returning from the inspection.

I’ve bought 3 renegades,2019,2020 and currently have 2021, 70k miles on all 3 before trading in for another and never had any problems. Didn’t need to do brakes or tires at 70k! Very reliable . Love it!

very nice place had friendly staff who wasn't overly pushy with the sales pitch.

I have had my Renegade for a year now and have had no problems, I knew when I bought it that it is no muscle car but I don't mind. I love the outward visibility and the ease of parking. I haven't taken it off road and don't for sure know if I will but it has handled snow fairly well.

They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could

I cannot retract my previous review but the service manager at Rich Morton Mazda is phenomenal and does everything he possibly can to mitigate my recent situation/car issues. He has worked on my vehicle himself and working with me to make sure we come to some sort of resolution. I truly appreciate how customer forward he is.

I live in Northern Maryland. I bought this vehicle at Bob Bell Ford/Hyundai which is quite some distance away. The Used Car Sales Manager, Ron, went above and above to help me with this purchase. All people involved went above and beyond to make this happen. Excellent service and excellent care. Our salesman Mikey, and our finance guy Rob. All awesome repot Bob Bell. Bird Bell should recognize these employees. Thank You Everyone involved.

I scheduled an oil change, same day by phone and was told it would take 90 minutes to 2 hours. I was courteously greeted by Ashlyn, my service rep (who seemed to know a lot from a discussion she had with one of the service persons) and found a comfortable area in the waiting room. After an hour I was sent a link to a video inspection where they said the engine air filter was still clean enough to not need replacement and when they lifted the car, all was in order underneath. This reminded me to ask for a tire rotation, which they did. The car was ready in 90 minutes from when I got in.

I?m very satisfied! I purchased my Jeep from there and I get it serviced there as well! Excellent service