Thank you Matt, I appreciate all you did to help me get in the drivers seat of this Jeep Grand Cherokee! Also want to thank you for making the process not as painful as I had dreaded it to be! If you buy a car from here you should defiantly get in contact with Matt! Thanks again!
The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
Very friendly and low pressure car purchasing experience. Stephens Chrysler provides a home town buying experience.
Staff was very friendly and easy to deal with. They took the time to listen to my requests for a lease and provided a deal no other local dealer could match.
Looking to trade 2012 Ram for newer Ram /low miles
by SGB from Amsterdam, NY
November 17, 2018
Berney Brunza was great with meeting my needs. Choice was between 2 Ram 2500 Laramie models with low mileage. I bought my 2012Ram from Stephens but had been looking at dealerships closer to home. Decided Stephens wasn't that far if I could find what I wanted. Sure enough, between Berney, George and the dealership, I found what I wanted and could afford. Thanks guys!
Berney Brunza a very nice person, purchase a 2015 Dodge Ram with only 29,000 miles with cap. Truck was like new, Berney did his best and save me some money on a great deal with no pressure. Put on the dealer plates and told me to take for a ride. Truck was clean and ready the next day. I am coming back for a Town & Country van for my wife as soon as Berney finds me a clean used one. Thank you.
If you need a new car, be sure to see Mel Rucinski at Stephens. He spent over a week with us trying to find us the best car and deal to suit our needs. He was always friendly, responsive, and patient. When we finally believed we had made our decision, Mel hustled to pull all the paperwork together to make our transaction as quick and efficient has possible. When we arrived at the dealership, we discussed things further, and realized we were not quite settled on our choice. Despite all the work Mel had put into preparing for our transaction, he handled the situation with grace and class. In no time at all, he found us the right vehicle, and with help from the great team at Stephens, revised the paperwork, arranged a last minute mechanic's inspection-despite the late hour-and we drove away in the car that met our needs. We love our brand new Dodge Caravan, and could not have been more satisfied with the friendly and professional service from Mel and everyone at Stephens!
I was looking for a very specific used vehicle and when it appeared at Stephens I was a bit dismayed. They were more than 180 miles from me and I had no idea how to proceed. I first called them to check availability and was greeted on the phone by Berney. We chatted a while and I when I hung up after the first call I felt at ease and very trusting. In the end those feelings proved to be right on the mark. I still did my due diligence and "Googled" the dealership and read many glowing reviews on multiple sites along with a couple that were not so much. The responses from the dealership were appropriate and conciliatory. I figured nobody is perfect, so it is what action you take to correct a problem that really counts. I decided to pursue the purchase of the car. The negotiations were honest and straight forward, none of the usual games I am use to at the dealers in my local area. I was pleased with the "deal" and committed to the purchase still "sight-un-seen" solely based on the good rapport I had developed with Berney.
3 days later my wife and I pickup the car and it was everything I expected and then some.
My only regret is that they are not closer for future purchases!
I am pleased with my recent purchase of a 2018 Honda Civic from Key Honda. I enjoyed working with Kyle and he certainly is a an asset to have on staff at Key Honda. He is very easy to work with, helpful with all questions, & knows the product. He also kept me informed. I definitely would refer other folks to him. Andrew was also very good to work with on the finance end and is an asset to Key Honda. There is a lot to unpack on his end of things and he made it easy for me. I interacted with Dallas briefly in the beginning and he was quite helpful and pleasant as well. I have driven Honda for the last two cars that I have owned and hope to be as pleased with this car.
Chris was fantastic to work with,, in a very busy world, having a representative that understands the needs of his clients are huge. In the mid of our sale I ended up with a family emergency and Christopher was very empathetic and got all the information together for us. Thanks Chris, I???ll be back.
Our experience with Krystal was a positive one. Their prices are just as low if not lower than the larger dealers. Our Salesman Chris came highly recommended by three local businesses in the area. Chris is a former mechanic and working with him felt like working with someone that is knowledgeable and out for our best interest. Far different than other pushy salesman I have met in the past. We highly recommend Krystal and will be back. Darren
Our entire family has been doing business with Krystal for several years. Everyone there is professional and friendly. I would definitely recommend anyone looking for a new or used vehicle to visit the dealership.
We have purchased from Krystal since 2009 and have always been treated like family. Frank and John have been great. Dennis was always professional and a friend as well. Service is A plus. No better dealer in the area. We would recommend and have to our friends and family Always going the extra mile. No need to go to the big box store. Buy local and save
Good very good help in picking out my new vechile. Will go back again or send other people to John..I Love my new vechile.
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