The overall experience at this dealership was a very pleasant one. The salesman I worked with Wes DeLong was very professional, moved the process along very quickly and has made himself available to answer all my questions after the sale was completed. I felt very comfortable at dealership; everyone was very happy and helpful. Wes new the car inside and out and was able to explain and show us a lot about the car. I would highly recommend this dealership.
Carl Derry was very helpful,courteous, fast service.
by Happywithpurchase from DealerRater.com
November 2, 2018
They are nice all around,great place to purchase a vehicle.They introduced me to everyone in the service department. I have purchased 2 cars through the previous dealership that was there and Mark Porter has some of the same people employed,I felt very comfortable and I know Rod in the service department,They do quality work. Huge selection of vehicles.
This was my first time buying a car and I have to say these guys handled everything with ease. Danny handled all of the leg work and I felt like I did nothing. He got me the best rate and payment. Being a woman we always worry if we’ll be taken advantage of in the car market, you will never feel this way here!! I will continue to visit this Waverly Ohio location.
Searching for a first car can be a fun but tedious process, the people of Herrnstein in Waverly sure helped refine and speed up that process. Thank you Mike for helping us and getting me behind the wheel of my new Malibu!
My son purchased a vehicle from this dealer and shortly after (with- in hours of) his purchases started having issues. This dealer offered to make it right or give him his money back. This company followed throw with their words and did as they said they would. We personally found this company to be a great group of people and a very reputable dealer. Looking forward to working with them in the future!
We first went to the Waverly store which didn't have Anything of interest to us so we was sent to the chillicothe store which had a better variety to choose from. The employees in Chillicothe are very knowledgeable when it comes to the whole car buying process. Our experience there was a great one. The only part that was horrible was the wait although, that's how it is when you buy a car. We give these guys an A+.
When the wait for the detail to get done is the longest part of the buying process, you know you have a good dealership. Lee McNeal offered great customer service, a great deal and the financing department got me approved and papers signed very quickly. I was treated fairly and I highly recommend this dealership. FYI - I dove 5 hours - well worth the trip!
Kevin Castle is the reason I bought my new car from this dealership. He did a great job helping me get the car and the deal I wanted. We had to wait a couple of hours to sign the paperwork. that was not his faught and he did everything he could to help us out with the wait.
Abdul was awesome. Very personable, very knowledgeable. Great overall experience. I would recommend Abdul and Glockner to anyone. I am a repeat buyer and returned because of a positive previous experience.
Jamie did an outstanding job with our purchase of our new 2018 Kia Optima. The car didn't have remote start and Jamie made all the arrangements to have the remote start installed for me. First time I ever purchased a Kia and am well pleased.
Worked with Rich Moody. Could not have have gone any smoother. Got the van I wanted at the price I wanted. Was a 3 hour round trip to Chilichothe but would do it in a heartbeat again. Rich is a great guy!
My boyfriend and I went to Hernnstein Auto Group with the intention of browsing through vehicles to get an idea of what I would like to buy in the future. The salesman, Jared Davies, was extremely knowledgeable and couldn’t have been more helpful when we decided that we were interested in purchasing a vehicle. We ended up leaving the dealership in a 2018 Kia Sorento! I highly recommend that anyone looking for a new vehicle speak to Jared at Herrnstein.
I had a family emergency and had to leave the state. Stacy checked on me frequently, she went beyond what any salesperson would. Not sure when I can come back to Ohio but if I still purchase it will be from her. This company is fortunate to have her.
Had a great experience with Coughlin in Chillicothe. Harley our sales girl did an excellent job to get us the best deal. Her manager, Jason worked hard also to get us the best trade in amount. Mike the Finance manager made sure he got us the best coverage we needed for our new purchase. We highly recommend this dealership and we will be back in the future. Thank you. Coughlin Chevrolet in Chillicothe!!! You all are the BEST!!
No complaints at all, in fact will buy again from them. My salesman is Mr. Joe Coleman. he went out of his way for me, and also just a very very nice man! Kay Barker
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