I was shopping around for a new car and I came across a very nice Hyundai from this dealer. I requested information about the car and got an email sent back to me almost instantly. The customer service was above and beyond. Not only did the email quickly I got a phone call as well going jeer everything that I needed and wanted to know about the process of buying the car. They were very nice and I would recommend this dealer to everyone I know.
Our experience with Kent Crowder & Thompson’s Honda was absolutely wonderful. We knew exactly what we wanted & Kent made it happen - with ease. He was very professional, considerate, & HONEST, which is so important. Other dealerships should strive to be like Thompson’s Honda. Great all-around experience; we will be back for our next lease because of their great customer service!
I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
Didn't end up buying but the salesmen were very friendly and helpful. Ended up getting a newer model used car from a different dealership that was not available at this location. The place was under construction so a bit of a mess at the time.
I like this place. They are very very helpful and never let me down. I was looking at a Dodge Charger SRT8 that was blue and had a hemi. I really want it, so they have been helping me out there. And I thank them very much for the help and hard work they put in forth the effort and I love it.
We bought a 2014 prius v at a price as expensive as the 2015 prius v The back hatch will not open by walking up to it without having the key out This is very inconvenient when not having your hands free When approached the dealership we were told this model is not equipped with that function We asked what the trade in price was with no response from the dealership
Found a great deal on a certified '07 Sienna; Jason Soules, Internet Mgr, was very prompt in returning e-mails and calls, sending extra photos... whatever was asked for, he delivered exactly what he promised. Dealer sold car for advertised price plus modest ($149) dealer fee. I arranged for a car carrier to pick up the van and bring to our home 4 states over. Jason ensured it got loaded correctly, and that the documentation was passed with the driver. Vehicle arrived exactly as described, in great condition, no surprises. Will buy a second car from them, sight unseen, without reservation.
I buy my cars from Pilsons in charleston Ill, and have always had great customer service from the sales team and finance team... Recently I purchased my second Lincoln MKS from Travis Stanfield and I have to say he went above and beyond to find me this car. You can be assured when you walk into Pilsons you will always see the whole staff smiling and ready to help you out.. The General Manager John has always treated me very well and has done an amazing job building the team he has in Charleston
Randy McDonald from Charleston helped me out before and after the sale. Chris Whitley was a very nice guy also. Everyone was real polite and nice and no complaints. If I knew anyone I would tell them to go to Pilsons!
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