Korf Motors, Sterling, Colorado
November 25, 2018
We were traveling to Sterling for a funeral when our new Ford pickup experienced the Ford Death Wobble. I am a female in my early 60's, had my brother and son in the truck with me and was going 80 mph on the interstate. Needless to say, I was a bit shaken and didn't know how we were going to manage to get to the funeral and back home!
Fortunately we were only a mile away from Sterling and Korf Motors. I don't remember the name of the young man who helped us, but I will never forget his exemplary customer service! With a simple phone call to the service department, he diagnosed the problem, made sure he had a part and had a car waiting for us to drive to the funeral. I don't know how much rearranging he had to do, but he made it possible for us to make the funeral on time and had us on the road again by the time the funeral was over. He was friendly, courteous, prompt and completely professional. He is a perfect example of what good customer skills should be! What could have been a tragic day turned out to be a minor bump that was so graciously smoothed over!
Thank You, Thank You!