Used Land Rover Defender for sale near Oak Park, CA

Luis Martinez is an absolute gem. He is knowledgeable, straightforward, doesn't pressure, and is a warm, genuine person. We bought our certified Prius from him which we are so happy with, and highly recommend him. If looking for another vehicle in the future we'd reach out to him.

I could not be happier with my experience at Pacific BMW. Serj and Alex, in particular were great. I can't wait to pay this one off so I can upgrade. Beautiful car and great service. I won't go anywhere else

Excellent service sales person jin cho wonderful services high recommendation very helpful with everything left happy services

Came in for my annual service and also one concern, found water coming in on the driver’s side floor from the rain. Tonya kept in communication with me what was going on and how long it would take. She is one to go above and beyond and I love that. She is very professional and personable. I am glad she is my service person, she makes coming in a pleasure. My work done was in a good time frame considering it was the holidays. The technicians gave me a thorough review of the work done on my car. I am happy with this dealership’s service department.

Good Experience. Good Service. Helpful Representatives. Able to answer all my questions. Assisted in transferring to Arizona Carmax.

The staff was very friendly and helpful. They made sure I was comfortable with my choice from the car I wanted to the payments I was comfortable with.

I was looking at a Ferrari with these guys and they were ultimate professionals. I received instant feedback and accurate information. I have since purchased a Lamborghini Gallardo elsewhere but would not hesitate to recommend them.

I have a 2009 XF, before the Ventura Dealership was here, I had to make a longer drive. I had trouble getting an honest answer out of their service Dept. Sean & Glen really know how to greet me and have it serviced right the first time. Free car washes...any day forever ...awesome! My Rover buying experience was so easy, my paperwork was complete before my Rover was detailed.

I recently purchased a GranTurismo S from sales associate Kari Lloyd. The process could not have been better. By email I arranged a time with Kari to see the car, and she asked me if I would like a cappuccino when I arrived. I told her my preference, and a cappuccino mocha was waiting for me. She also made scones the night before for me to enjoy while we spoke about the car. I had my eye on a 2011 that was a beautiful Bordeaux exterior with a light beige and black interior. We took a test drive and she showed me some of the features and spoke of others. There was never any pressure sales tactics and the sales manager was very understanding when I said I wanted to explore my financing options over the next few days. Kari kept in touch during that time by email, as I had explained to her that I work at night and sleep during the day. When I had my financing in place I let Kari know and we setup a time to meet on my next day off. Again, she had the scones and another cappuccino mocha waiting for me. I made my offer and within no more than 10 minutes I had a deal. No back and forth between the sales associate and the manager. I was completely done with the deal and had my keys in an hour and a half. Kari took time to explain functions of the car and helped pair the bluetooth from my phone to the media system. They had detailed it, filled it with petrol, made sure the second key was programmed properly and then I was off on my new adventure of owning an Italian exotic car. Just before I left, Kari noticed that something still needed attention in the car and we drove to the service bay where they cleaned a small area of the interior. Kari then let me know that the dealership was holding a car wash for their clients on the weekend following. Even though the event was booked up on their website, she got me on the list and I was treated with the same respect by other members of the team that I met. I highly recommend Kari Lloyd's professionalism and her willingness to provide extras to make one feel welcome and respected. The entire team made me feel like I was their most important customer. These days, I find customer service like that a rare thing indeed.

Great experience I most definitely recommend this dealership to friends and family the service department was clean and everyone was polite and the service advisor was great

I recently bought a Range Rover velar. Mike was very professional and they got me approved the same day. Will definitely buy another car from them in the future.

This was a wonderful buying experience from end to end. My salesman, David, was wonderful, as was the Finance Manager, and everyone else I met at the dealership. I plan to be back!!

This platform doesn’t let me update my last review so I have to write a new review. Chris who is a very nice guy from the service called me and scheduled an appointment the soonest he could and he also promised a rent a car paid by them as a loaner while they have the car! My original message a few hours before the second call by Chris: Their service department is horrible. I called today because the AC on my brand new car is not working. It is 120 degrees outside in Woodland Hills. Soraya, the service agent, told me that they don’t have a loaner available till mid October! When I said, it would be fine and I will drop the car if it can be done in one day. She said it will be for a couple of days or more and they couldn’t give me a loaner either. When I asked that jaguar is basically telling me that they cannot do anything for me even though it is super hot outside and not having AC basically means not being able to drive the car, her answer was “yes, we can’t do anything about it”!!! Just imagine, you need your car on a daily basis, and the AC is not working, and they would tell you to drop your car there and stay without the car for few days until they decide to fix your car!!! Terrible customer service!