I highly recommend seeing Andrew Meyer at Wallace of Bristol if you're in the market for another vehicle. He went above and beyond to help me find exactly what I wanted/needed. He was personal, knowledgeable and friendly without being overbearing or pushy. All of the staff was very friendly to work with from start to finish.
Trusting a car dealer is not easy.. But, Brent Morris has not only made buying a car enjoyable, but I trust him and think of his as a new dear friend. Thank you Brent for working with me for 3 days and then everything else. Look forward to driving my new Subaru for many years!!
I had an excellent journey throughout the purchase of my new Jeep Compass. I had the opportunity to work with Robin through email and texting to seal the deal. She was great to work with. She was not working the only day I could make the 2 hour trip, so she handed off all the documents of the deal to another salesperson, Jason. Upon arrival at the facility, Jason met me before I could get to the building. He was also great. The finance guy was also wonderful to work with. Sorry, I can't remember your name. He was certainly a live wire. Keep me in conversation the whole time. I was in and on the road within 2 hours. Great deal.
Great Service, short waiting time, clean facility.
by James Parris from Bristol, Virginia
December 28, 2015
We are always satisfied with the service. This time, my wife brought the car in and had questions regarding the Navigation aspect of the CUE. We had just updated this on our 2013 SRX. A technician took her to a new model SRX and spent about 20 minutes with her, going over the Navigation until she was comfortable with all aspects of that. We are very happy with Bill Gattons and with our Cadillac and will probably be repeat customers.
We recently made an appointment at Wallace Kia to discuss trading in our vehicle. Andrew Meyer went above and beyond to help us purchase our first brand new car!! We drove off the lot with our new 2018 Kia Sorento that day! He listened to our questions and requests and did not push us into anything we didn’t want. I highly recommend seeing Andrew at Wallace Kia so that you can have the experience we did!
When I arrived at the dealership for my very first visit, I thought I had an appointment for service since I had made it online. However, I learned it is best to call for an appointment because my request for an appointment did not make it through to the service department. But, the service representative said it would not be a problem working my car into the schedule that morning. They promptly serviced my vehicle and had me back on the road within an hour. I was impressed that my wait time was reasonable since they had no idea I was coming that morning. Yes, I will return in the future.
Kaleb has helped me 2 times, getting a car I want! He goes above and beyond to make sure I'm comfortable and satisfied with my purchase! He goes out of his way even after buying car to make sure I know how everything works. I appreciate all he has done for me.
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