Used Lexus RX 350 for sale near Fremont, CA

Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed training on how to operate the vehicle. If she represents Steven's Creek customer service level I am glad that I picked the right one to do business with.

Getting a response from a manager is futile. Very disappointed as I have repeatedly asked for one to look into transactional problem and was told someone would get back to me within a few days, but that has yet to happen. NO EXCUSE!

I take my car to this service center for routine maintenance. My guy Chris has me in and out in no time and makes sure my car is taken care of. Highly recommend to anyone who is looking for a dealership.

I worked with Nuvia and Ulysses. They gave my son and I excellent service. It was my son's first car so it was a big day!! They explained and even surprised him with a big bow on the car. Best experience I've ever had. Super helpful, nice and down to earth. Would definitely buy there again. Xoxo Marcy

One of the key highlights of our experience was the exceptional customer service provided by Andrew Choy. Andrew went above and beyond to make us feel comfortable. He was knowledgeable about the vehicle and patiently answered all our questions. We appreciated the straightforward and honest communication. There were no hidden costs or surprises and he made the entire process smooth and stress-free.

From the moment I walked in I was greeted by professional salesmen. They where attentive and interested in helping me. They have a positive attitude, knowledge about the cars and products and able to answer all my questions. I feel good about going there to buy my new car.

I had no choice, my car of 20 years, which I bought brand new in 1999 was done. With so many websites ( I looked at several), I was not sure where to go. Then someone mentioned Car Max to me. I looked on line and saw a few cars I was interested in. The next weekend I drove to Colma to checked out and test drive a couple of cars. I decided to ask about Hybrids...you had 2. I test drove one of them and could not resist. I bought it. I was very impressed with the buying process. It was quick, easy and believe it or not relaxing since the sales person completed the paper work for me. Yes, I had to sign several sheets but that was a given. Something I was dreading for the past two years, was so surprisingly easy I couldn't believe it!!!

I had a great car buying experience. I would definitely come back. The team was very helpful and made the experience a good one. I highly recommend this car max location and the people who work there.

This place is amazing! They have so many cars to choose from. Plus they have an exotics lane which is really cool, they have everything from a Benz to a Porsche! The whole buying process is very quick, I bought my car in two hours and drove home. In comparison to the Mercedes of Stevens Creek, which literally took me 8 hours to buy after I picked out my car. The only knock is the service department, which doesn’t do paint repair for scratches, even though they told me that the scratches on my car would be fixed, they only used touch up paint, which looks like I did it myself and not professionally done like I wanted. But it was a used car, so no big deal. Overall I highly recommend!

Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.

Received an oil change in record time. Had many questions answered about my Chrysler Pacifica. Melody(advisor) was courteous and professional. David(Manager) was knowledgeable and unhurried. Could not have been better.

This is a first class operation. In and out quick with a complimentary car wash included. you feel pampered at this dealership. Michelle in Service, was very attentive. I like the window into the garage and the text updates including video of the safety checks are new to me. As a tech geek, I found this very cool too.

They were great. I’m in MN and they are in Cali. They took care of the shipping aspect. Very happy

Team members Nate, Josh and JV not only were very professional throughout the whole process and answered every question, They made sure we were making the right choice, no pressure!

Love how easy the process was and even more so that it wasn’t high pressure. Every person I had interactions with during the process was super kind and patient (I’m recovering from spine surgery, a little foggy occasionally) I super appreciated being able to work with Bella on my purchase/paperwork. She’s very kind and personable. Many thanks

The experience at Mercedes Fremont was an amazing service and such an efficient process. From the phone calls, to when we arrived everything was in order and ready for us.

This place was great. From when you walk in all the way to the customer service. Top notch. Very professional and took the time to work with me. Never felt pressured. It felt like they really valued my business. Ace is great at what he does. If I plan to buy again. I will be sure to check with them again. THANK YOU!!