Used 2019 Mazda CX-5 for sale near Lake Arbor, MD

Hands down, the best dealership in the United States! From the moment I walked through the doors, I knew I was in a place that truly values its customers. The level of professionalism, warmth, and genuine care displayed by the staff is unmatched. This isn't just a dealership, it's an experience. What sets this team apart is its extraordinary customer service. Every interaction feels personal, as if you're reconnecting with old friends rather than meeting someone for the first time. Several team members made me feel like they'd known me for years, remembering small details and going out of their way to ensure I felt comfortable and valued. The staff is not only knowledgeable and efficient, but also incredibly kind and approachable. Whether you're buying your first car or returning for service, they treat you with the same level of respect and enthusiasm. It's clear that this team is passionate about what they do—and it shows in every handshake, every smile, and every follow-up call. To say they have an excellent team would be an understatement. They’ve built a culture of excellence that radiates through every department. If you're looking for a dealership that combines top-tier service, heartfelt hospitality, and a commitment to excellence, look no further. This is the gold standard.

This is my second CX-5. This first was a 2016 I bought in 2019 and loved tremendously and then it was totaled when I was rear-ended by someone texting and driving during Covid. I drove a sort of hand-me-down Jeep for a while during the weird Covid period when everything was uncertain but knew I wanted another CX-5 as soon as I felt financially comfortable. The car is extremely comfortable, handles well and has a beautiful streamlined and simply classic look. My partner who is a die-hard Mercedes snob even loves it!

I live in PA and did online buying and delivery. Guillermo was responsive and helpful. The gents who delivered the vehicle were very nice. Thank you to all who was involved.

Purchased new in 2019 touring model- have 76K on it - no issues so far. Changed brakes all around - plugs - one drain and fill on the tranny and changed the fluid in the transfer cases. Changed the oil every 6k. Info screen is dated but once you get used to it - its fine. Touring has the 17 inch wheels which gives it a good ride quality. Good buy!

They were very nice to work with I had no problems every thing was great an car was delivered at the right time the wife was happy, beautiful car thank you.

Fuel injector service made the car accelerate/ respond way better. 35,000 miles onward definitely felt a difference after the service. Feels like a brand new car again. Brakes could be better but overall great timeless vehicle.

I had a very pleasant and positive experience with Passport Mazda. My sales Consultant was Tonya Mickey. She was excellent…friendly, professional, knowledgeable and above all…very patient. Just when I thought I would be unable to purchase my Mazda CX-5, she and her team worked very hard and made it happen. I am now a proud owner of a Mazda CX-5. If you’re looking for a hassle-free, great deal on your next vehicle, I suggest you contact Passport Mazda and ask for Tonya Mickey. You will not be disappointed. Tell Tonya that Linda sent you. 🙂

Such a smooth driving SUV. But the transmission/engine cannot find the proper ratios to respond quickly from 15-35 mph. Very frustrating in busy traffic. Otherwise, beautiful interior and very reliable. The entertainment system takes forever to start on initial start up. GPS looks like it from 2002.

I cannot retract my previous review but the service manager at Rich Morton Mazda is phenomenal and does everything he possibly can to mitigate my recent situation/car issues. He has worked on my vehicle himself and working with me to make sure we come to some sort of resolution. I truly appreciate how customer forward he is.

After looking at Honda, Toyota, and Nissan smaller SUVs, I accidentally came across the Mazda CX-5 and decide to take it for a test drive. It is now sitting in my driveway and there's nothing I don't like about it. As far as handling, power, styling, technology package there was just no comparison. I am super tall and while the back seat legroom is a little bit restrictive, I don't usually drive from the back seat so all is good. Since there is no Mazda dealership in my community I was not very familiar with the brand other than the name and logo. I am so glad I had an opportunity to check out this car. If you are in the market for a family-sized SUV you absolutely have to take the Mazda CX-5 for a test drive. I love this car.

Initially Carl was standing in the rain as I got out my vehicle and I asked him why was he standing in the rain? He replied that came out to greet me. Carl listened to me and brought out some options but they didn’t speak to me. We decided on a specific model and I gave them 3 color options. Given that Carl was still learning the sale was finally assigned to Dwayne. Dwayne shared that he would loop Carl into the purchase. Dwayne and I discussed my desires as we conversed in a little small talk, while remaining professional. Dwayne brought the Manager into the conversation and shared my interest with him. Dwayne worked diligently on confirming the vehicle for me. We closed the deal. I must say that this purchase was challenging but Dwayne definitely put the customer first and made it a pleasurable experience… Thank you all!!

Great experience! They had the car I was looking for and at a great price! The sales team was friendly and professional as well! Definitely would buy from here again!

Chris Watson went well beyond the call of duty to make this the best buyers experience I have ever had in purchasing a car. I greatly appreciate the efforts to get me the car I wanted for a fair deal.

I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!