I'm still working on possibly purchasing a vehicle from them but the service has been great. They're professional and personable. They also haven't been pushy but made me feel they're truly interested in doing what it takes to help me find the right car.
I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
This dealership does amazing work! The financing process was made very easy by the nice woman working it. The salesmen (and woman) were all very nice and made finding a car simple. The owner was very kind. Overall a great experience!
I went down to Somerset from Louisville blind as to what type of dealership it was, and honestly, it was great. The staff let me take the truck out for a spin (even in the rain), then went over the strengths and weaknesses of the vehicle for my needs. We got rolling on numbers pretty quickly, and after a quick back-and-forth, we settled on a number that everybody could live with. The whole thing was pretty painless, and I'd recommend the dealership to anyone.
After experiencing more than one headache with other dealerships, we happened upon C&L and cannot be happier with our experience. We have a beautiful new car, and an appreciation for the kind care shown to us by the staff at the Hurstbourne location. Thank you to Justin Pinnick, especially, for a great car buying experience!
The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
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