Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I called with questions regarding a specific used car on their lot. My questions were answered honestly. I asked if the salesman would give me a firm, out the door price for this car. I had shopped pretty extensively in this area, and I knew the price was good. I drove the 70 miles to get there, signed the papers, and left with the “new” car in less than an hour.
My car has so much damage that I thought the Insurance company was going to total it, so I inquired about a car on your lot. The salesman called me and I explained that we had not settled the case and he was very nice and asked if I would like to come and drive it and I told him I would but wanted to wait until I reached a settlement. He wasnt so pushy that he made me want to turn away. I was thankful for that.
My family and I recently purchased a new 2015 Mitsubishi Lancer at this dealership. The process was extremely easy thanks to the helpful staff. They were very kind and patient as we worked out the details on the purchase, even staying a little after hours to make sure everything was in order (and for me to debate between two different car colors.) I had originally intended on purchasing a used 2014 model, but they gave us a fantastic deal on the new 2015 model with much lower interest rates on the financing and a lower overall price than I would have paid for the same car at many other locations. The dealership itself was very tidy and clean with an air of professionalism. Their website was also easy to navigate to locate specific information about the cars I was interested in, and when I made an inquiry about one of the cars, one of the staff members promptly responded to me in an email with more info. Overall, I'd say this was one of the best experiences my family and I have had with a car dealership. I'd certainly recommend it to anyone else looking for a quality Subaru or Mitsubishi vehicle.
Warren was wonderful! He addressed all of our needs and wants as well as the features that our children loved! It was late, raining, and cold and he never rushed us. We felt like family! Thank you Warren and UJ Chevrolet.
I recently bought my second vehicle from Eastern Shore Hyundai. I worked with a awesome sales rep Santiago and he was absolutely wonderful from start to finish. I was able to get the vehicle I needed at a fair price. Carl, the sales manager was also fabulous and I couldn't have asked for a better experience. The only negative I can say is I felt very pressured and unnerved by the paperwork / finance gentleman to purchase some add on's I wasn't planning on which made my note go higher than I really wanted. Overall, a great experience and I am very pleased.
Alex Tarvin was our sales person and I cant brag enough on her. She helped us find the perfect car. The whole experience was great. We love our car and will be back when we need another vehicle. Everyone at Eastern Shore Hyundai was very friendly. I would highly recommend anyone to go there for when they need a vehicle.
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