Used 2019 Mercedes-Benz C-Class for sale near Silver Spring, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

I love my 300C with the AMG Package. You get a much sportier look and drive. The car rides very comfortably in Comfort Plus but you can put it in Sports Plus and it becomes a whole different car. It feels like the car stiffens up and the Torque is immediately right there. Also, the AMG Package comes with great brakes! At this price point, you're going to hear a slight wind noise at higher speeds and the back seats don't have a lot of legroom. But, as an entry-level Mercedes, this is the best Mercedes for value in my opinion.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

May be too complicated to operate and use available functions . Too soon to tell. I still can not figure out how to set clock to DST!

Great car buying experience! Diaz Kunia provided wonderful customer service. Very professional, patient, and knowledgeable. He went above and beyond to ensure a smooth transaction. Highly recommend this dealership and Diaz!

This car met my needs of comfort, reliability, safety and moon roof! Also needed easy cruise control and big front compartment for purse. Like the memory seat also.

Mr Nicholson was a true joy. He was as on top of everything I asked for and he met all of my expectations I would recommend him and the dealership to my friends and relatives. .

Just getting used to a new car. The road noise is so quite my wife and I were able to talk using our indoor voices.

The team at Carmax Gaithersburg was amazing! So appreciate their patience, attentiveness, and professionalism! Great job!

Bought a very low mileage (6k) CPO. Great bang for my buck. I’ve been wanting to get into the luxury vehicles and this was perfect for a first luxury car.

We worked with Anthony and the owner in purchasing our vehicle. They were very nice to work with and gave us a fair deal and included fixing some minor problems before we would take possession of the car. Would recommend this place and its workers.

Jay was great. They helped me every step of the way. I appreciate everything they did for me

Overall, I had a good experience with Auto Expo. I scheduled a test drive the day prior, and they had the car waiting out front for me when I got there. After the test drive, I was allowed to make a thorough inspection of the car and Abraham answered all of my questions and critiques on the car. I pointed out some issues with the car--for example, the trunk cargo mat was gone--and they proceeded to fix the issues where possible. The lot and the office are both small and cramped. Parking and moving around felt a bit awkward, and there was clutter that needs to go. In the end though, that's not a big deal though, as I care most about the car and the price I'm paying for it. Speaking of price, negotiations with Auto Expo were the most cordial of the places I visited that day, which was appreciated given how all negotiations are at least a little bit awkward. Again, I had a positive experience.

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)