Searched online for used truck they had one close to my price range worked with Stephen internet sales . He answered all my question s and negotiated a good price . Went to take on test drive worked with Steve in sales who was also very helpful .Bought the truck process was in a very timely fashion. Emailed with couple questions several days later replied same day . experience was very pleasant
Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
Experienced road side flat tire, Hawkins provided the number to GM Roadside Assistance because my vehicle is still under warranty. The mechanic came, removed the flat, found the front strut was leaking before he reinstalled the spare tire.
I showed this to the service manager, he confirmed it, and ordered the new parts, no questions asked. I had the tire fixed, and remounted when the parts came in, to eliminate having to remove the wheel again.
Tom Ivey was a pleasure to work with. He was courteous and timely with all of his responses to my questions and concerns. It was a comfortable buying experience and not once did I feel pressured into purchasing the truck.
I will absolutely recommend Hawkins Chevrolet to my family and friends.
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
I can't say enough about the great customer service I received from Bob Thennes, when I purchased my 2018 Ford Escape. Even though we have had many rainy days the team at Ken Pollock Ford, Berwick add a little sunshine with their pleasant response to my questions and completing their portion of the transition from one vehicle to another. Bob Thennes did an excellent job in showing vehicles that would suit my needs, demonstrating the functions of the new vehicle, and offering future assistance if needed. The nice thing about Ken Pollock Ford is that the exceptional service does not stop at the sale of the vehicle but extends for future service needs, which I have experienced since they opened in Berwick. I never have to say where will I take my vehicle for repair because I know they will be there to help. Thanks so much!
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
I recently purchased my third Nissan Murano from Blaise Alexander Nissan. Since the car I wanted was not in their inventory, they quickly found and transported that car to their dealership. The sales people have always been very helpful and I know I will get quality service after I buy the vehicle.
Purchased a used Nissan Titan, absolutely love the truck!! Sales Representative Romola and Finance team were easy to work with and not afraid to make a deal. Went out of their way to make sure my wife and I were taken care of during the whole process. Would definitely recommend dealership and sales staff to friends and family.
I bought a pre owned Subaru Forester. Rome and Eric were friendly, knowledgeable and helped me find the right vehicle for me. The price was right and I can't say enough about how friendly the entire team was.
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
Great transaction! Found the vehicle online. Went to look at it and brought it home.
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