Very pleased with the sales staff. Have no reservations about going back. Car prices seemed very competitive. There was a sales drive ending the day that we visited the dealership. We weren’t ready to make the commitment.
A big thank you to Tom Sawyer, Jack Willert and Ari Thomas for making the purchase process of our 2015 QX60 enjoyable and stress-free! The entire team was honest, friendly and extremely helpful along the way. Ari did a thorough job of going through the vehicle to ensure we understood how everything worked. The whole process from stepping into the showroom to driving out was a pleasant experience. I highly recommend Bergstrom to purchase your next vehicle!
Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.
Brought in my Lexus RX350 Sport for 10k maintenance. This is my first Lexus so this visit was my 2nd service experience at Bergstrom Lexus. I got the car in late May 2016. Stuart was the service representative. Just like last time, the professionalism of the staff and operation was impressive. Since I'm still acclimating to the new car, I came with a list of questions on features. Not only did Stu answer them with ease, he went out of his way to share additional insight to help me understand/enjoy my new vehicle even better. It was refreshing to see an employee so engaged, happy to do was he does for a living, and truly have a care for the customer's satisfaction level. Being a business executive myself, I really appreciate the culture they have created at their dealership. Well done!
by Witness to a company with heart from Green Bay, WI
November 19, 2018
Wow, if you get a chance and shopping for a car, give this place a try. John Alsteen was honest and very helpful. Not only that, a huge supporter of victims of domestic violence. I saw this first hand as they assisted this person, walked her through the process, explained what everything meant and got her a great deal to get her back on her feet in a car she could truly afford WITHOUT pushing anything more.
The lobby was clean and had a variety of complimentary drinks. I was most happy they had a keurig with an option of dark hot chocolate and not just coffee as I waited. Thank you Meister Imports John (and Scott) for being there and truly listening to your customer's. A good hometown feel appeal than just a standards car salesman.
I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
We have been customers > 20 years and always service dependable, prompt repairs, willingness to provide a car when ours repair being done. Staff will drop everything to attend to us!! We have bought 8+ used cars for family members, with quality long term satisfaction!!
I am a very fussy individual!
With that said I have searched many places for a new used vehicle. I have not seen another dealership with the attention to detail and quality of the vehicles on the lot. Very impressive! To top it off all sales personnel I dealt with were kind, courteous and amazing. I even peaked into their detail area and employees seemed to be enjoying themselves yet paying attention to detailing the vehicles. Anybody wanting a used vehicle definitely need to stop in and see what is available!
Jason Inda was extremely helpful in buying a used car, took the time to showed me how to use all the features. Also followed up to see if everything was ok. So I would highly recommend seeing him for buying a car.
The only complaint was the buying process took along time.
Awesome experience at Auto Haus. Had the pleasure of working with Justin on the purchase of my F-150. He made the process painless and fast and I will defiantly be back! Thank you to everyone at Auto Haus on Velp! Excellent customer service
I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
I went to the dealership to purchase a new Sportage. The sales consultant was not very knowledgeable about the vehicles, but was very accommodating and friendly. Luckily I had done my research prior to arriving at the dealership.
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