Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
Looking for a new SUV and ended up with a new Rogue. I love it, it handles so nice. We ended up buying it in a rain storm so it really got the full test. Jesse was our salesman and he was so confident and explained so much that for us it was a no brainer. Thank you Jesse you helped me make the right decision.
I went to the dealership looking for a used Altima and ended up buying a Rogue. It was part of their tornado special (the dealership had damage from a tornado a few months back).....and was given a great deal. Everybody was professional. Would go back in the future.
3rd Murano from Jesse. The best deals, best cars, best customer loyalty appreciation. Will never go anywhere else. Cannot be compared. The car is classy and state of the art. Jesse in sales and Jacob in service have been part of my car family for the last 9 years. Luxury brands do not compare and the place down the street cannot even come close to treating people this great.
Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours away. Craig asked how soon we could get there and had us on the road in short time. The Acura service team has always been professional and courteous. Yesterday they proved themselves to be fantastic and even CARING when they asked about the delivery. Our 7lb 4oz granddaughter.
I worked with Neil McCann on an Accord lease. Last year my husband bought a Pilot from him. He is extremely knowledgeable and helpful. He was very patient with me as I considered my options. I like how he wasn???t overly pushy and allowed me to take my time with the large financial decision. This was the best sales experience I???ve had when purchasing a car. I also worked with Karissa when researching my options online. She was also extremely helpful and prompt with her responses. Thank you Neil, Karissa and Motorworld!
I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I???m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future!
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