Friendly, customer oriented people, salesman Ryan Billo very helpful, patient, knowledgeable, just very good at what he does! We have purchased vehicles from Len Dudas before and we always come back.
Mike Peterson from business office also very good to work with.
Will shop here again some day.
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
We purchased our Jeep Compass from the dealership and received excellent service. Randy and Derek were great to work with and did not push us into anything. There were not a ton of added fees like some dealers and they explained everything to us and were up front with all the details.
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