Working with Travis and Karen at Clemons was a treat. I travel 60-plus miles from Des Moines to Ottumwa to look at a used car and purchased it within 20 minutes of arriving. The staff made the whole experience a pleasure . . .and I preferred this experience over having to deal with larger dealerships. This is a GREAT dealership! I'll be back to buy here again.
Though I did not end up making a purchase from this dealership, the sales reps there were very good about responding to my e-mail inquiries and seemed genuinely interested in earning my business and providing a pleasant purchasing experience.
I called the salesman and had him look the car over for me,He checked everything that i asked him to.He knew it was a 2 hour drive for me.When we got there to look at the car it was everything he said it was. We bought the car and was very pleased with the dealership.
I'm not sure why the other reviews were negative because I've had nothing but positive experiences with Clemons. I service my vehicle there regularly and there service department is top notch. I purchased my 2008 Prius from them a few years ago and am currently looking to purchase a SUV for my wife. I have found the Sales Department to be very helpful and up front about things... not like some places you go to where it seems they only care about getting the sale. I'm not one to make quick decisions on buying a car and these guys don't push at all. They listen and help you find a car in your budget!!! 5 stars for this dealership from me!
I was slightly let down because they offered me more for my car and offered to sell their car for less than I was going to ask. How was I supposed to negotiate??
After leaving the lot, I noticed a problem with the (used) vehicle and manager offered to assist me with no hesitation.
I would call this 45 minute drive well worth it!
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