November 6, 2018
Hands down, the best service I've ever experienced with ANY company! Zina Robertson in Service is AMAZING. My girlfriend and I were on a road trip last month when we began to smell a strong odor (what seemed like coolant) inside the car. The odor persisted all day; and when we got into Mackinaw City that evening, I looked for a repair shop to get it into. I found Bishop GMC Cadillac about 15 miles away in Cheboygan.
The next morning, we drove down there to get it looked at. And, of course, there was no odor at all the whole way down there! So when we arrived, all they really had to go by was my description of the smell and what I thought it might be. Naturally, they thought it might be the heater core or the evaporator.....both of which are inside the dash and require taking the whole dash apart. An all day job. And they didn't have the parts in stock and would have to wait for them to be delivered.
After explaining we were on a road trip....tight schedule, different town every night, going through Michigan, Wisconsin, and Minnesota, then back to St. Louis....and our plans to go to Mackinac Island that day and spend the night there, Zina offered to have Bob take us back to our hotel in Mackinaw City so we could catch the ferry and enjoy our day and evening on Mackinac Island - and they would call me when the car is ready.
The next day, Bob came up to Mackinaw City and picked us up at the ferry terminal, and brought us back to Bishop. When we arrived, the car wasn't ready yet, and it was going to be several more hours before it would be. Well, we had reservations in Munising that evening and tickets for a Pictured Rocks boat cruise. The whole time we were there, Zina treated us like family......assuring us that they were going to take care of us and make sure our vacation wasn't ruined by car problems. Zina offered us a GMC Acadia so we could continue on our trip.....and they would bring my car to us in Munising by the next morning! 2 1/2 hours away! I explained that we had to leave that next morning by 8:00am, and she said don't worry about it.....we'll get it to you.
So we continued on our trip..... The next morning about 7:30am, Bob showed up at our motel with my car! Where else have you EVER seen service like that? Now, by the time Bob arrived with my car, we smelled that odor again! Bob got under the car and noticed something dripping from under the rear seat onto the catalytic converter. He noticed that it smelled a lot like the odor we were smelling. Bob knew that my car's battery was under the back seat, and that it has a vent tube that drains out there. So he pulled the back seat up.....and found that the vent tubes were off the battery, and there was a lot of moisture under the seat.
So Bob put the vent tubes back on and secured them, and suggested we drive it and see if the odor goes away. It didn't; so we stopped at Frei Chevrolet in Marquette the next day - and sure enough, it was the battery! They put a new battery in, and the problem is gone. Thanks to Bob for checking out my car further when he arrived with it, we figured out the problem and got it fixed. And to their mechanic's defense, he really didn't have anything to go by when we brought it in because there was no odor, and we all thought it might be the heater core or evaporator, so he pulled the dash out to get to those, knowing we were on a tight schedule.
So I had this car problem.....on a tight schedule road trip vacation....that resulted in an all day repair job....and because of the INCREDIBLE service provided by Zina and her team, we didn't miss a single thing on our itinerary! I can't even begin to thank them enough for doing everything they could to keep our vacation on track and not ruined by some time consuming car repairs. I've never experienced service like this ANYWHERE.