two folks have given unreasonably and extremely negative reviews that is the very best place to have your mercedes (now also bmw) worked on in eastern massachusetts (i say eastern because i have no knowledge of any other place). yes, sometimes it takes a little effort to get in touch, but that is because it's just been a few years since they started a sales business (because so many loving and loyal clients asked them to sell the cars they wanted to replace for them). so ed owen is in charge of both service overall and also runs the sales. it's a small sales department because they only sell mercedes and a few other cars that they are convinced are really good cars. so be a little patient, and you'll not only get fantastic repair service on your car for a far better price than you can find elsewhere (unless it's bad, maybe), but you can, if that's your need, pick up an outstanding used mercedes or bmw or something else.
this is not a mile-a-minute, sell as many cars as possible place. it is above all the best mercedes repair shop i know, and second of all, a great place to shop for and thoroughly check out a very good used car that will BE better and serve you better than any new car you can buy for under $30k or $40k.
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