I had been in the market for a 2012 Shelby GT500 when I came across the Auto Palace Ad on Cars.com. I sent in a request for information which was responded to immediately by Steve Blackwell. We spoke a few times by phone and he was super helpful, even found financing that beat my bank by a large margin! I lived over 325 miles away so did a Fly and Drive with my 2 boys. Steve gave us the royal treatment and even arranged a ride to the dealership from my Hotel near the airport! We were even treated to a tour of the facility and of their private collection of Automobiles which was very interesting and extensive. The paper work was painless as everything was prepared and before we knew it we were on our way back home. The car ran flawlessly and even averaged 23 .8 MPG on the drive home. Not bad for a 550HP vehicle! I am super happy and offer a sincere Thank You! to the team at Auto Palace!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Colin and Matt are nothing short of amazing. This experience could not have been better. I cannot thank you all enough and I will never forget your true kindness and patience. I will send all of my friends your way for sure God bless. Kelly Stickley
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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