We have been vert pleased over the last 11 years working with Ray Diaz at the dealership. Ray is very pleasant and always has the customer's best interest at heart. The service department works hard to help if you need them!
Never have I been more pleased with the whole buying process. From the moment I contacted Kyle Bailey, till the moment I drove up to look at the CPO Jaguar XF, through the negotiations and delivery process, I have never had a better buying experience. I felt welcome at the dealership, and I highly recommend not only the Internet Sales Manager Kyle, but the dealership as well. Well worth the drive from Atlanta.
This is my third Porsche bought at this dealership. The Porsche Exchange in Highland Park by far is the best Porsche dealership in the Midwest. From customer service to technicians to sales they care about you. I've owned many cars and I will continue to buy my Porsches only at the Porsche Exchange in Highland Park. Thanks so much for everything like always. Herb Willems
From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
I inquired on a vehicle and received a very prompt response through both phone and e-mail. Unfortunately, the vehicle that I was interested in had been sold earlier that day. They apologized for the inconvenience and even gave me a time frame for the ads to be removed.
I received a follow-up a day or so later to see if there was anything else they could assist with. I have my heart set on a very particular vehicle, so I declined, but the extra effort was appreciated - even more so because they have not continued to reach out after making it clear that I'm out of state and not looking for anything except that particular vehicle make / model and options.
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
Nice people and they not out to scam you and thats rare very rare. They are very up front and gimmicks or game running and they let you decide what you want to do instead of just trying to get paid if they sell you a car.
Very efficient. I have owned a Porsche for 4 years. The service staff is excellent. Paul Molina is my contact. Perfect person with competence and pleasant disposition. Thank you for taking such a good care of my favorite car!
Had a key problem (electronic) in older Porsche , was greeted professionally and very courteously.
I was out of town without appointment and they were very helpful and went out of their way to assist me.
Although I purchased only the key service, my car was washed, windows done, air in tires adjusted, keys were made and vehicle checked for safety issues, needless to say was quite pleased with their service department.
All this was accomplished within a short period of time, I watched several customers drive up for service and were greeted in the same friendly and professional manner.
Would recommend to friends.
Ross was very helpful and went through lists of inventory, cars being shipped and even cars about to be built to find the car I wanted. Ross understood what features were important to me and explained the benefits of other available options. Ross found a car that met my needs and exceeded my expectations of beauty. In addition this vehicle was a 2019 model and was delivered quickly. I avoided waiting too long. Ross and the dealer were able to work with the dealer who originally ordered this vehicle and make it available for me. The overall experience was great and I am confident that the after-sales relationship and experience will be great.
Purchased a pre-owned 911 at the Aston Martin dealership in San Diego. Efficient and cooperative purchase process. Clear expectations by their sales people and cooperative for third-party pre-purchase inspection. James Cox and Gary helped me out: pleasant, friendly and efficient. Looking back the sales team prepared the transaction and overall my most efficient and most pleasant experience buying a car.
I really appreciated the opportunity to work with a very professional team who helped me find a nice 2017 Carrera 4s. They never made me feel pressured and were always very patient. Follow up was great. I encourage anyone who is seeking a Porsche to work with this team.
Should of got more for trade-in of Audi TT Roadster with 800 miles.
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