This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. I purchased two other cars from Andi and she is wonderful, love her.
I was in town for only a week desperately needing a new vehicle, my credit was not the best however Ryan made sure he found the vehicle that would suit not only my needs but my family needs as well. He worked with the finance people and got me approved!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I counted on the previous reviews when first going into this dealership. I am very happy to say that I will be continuing my business with Wedekind! The day I went in to meet with salesman Felice, him and the rest of his team were a great weight lifted off my shoulders. Everyone in the facility worked as hard as they could to make sure I left in a safe, reliable vehicle for my family. What only made it better is that it was the exact car I wanted and they worked with me on the payments to get me where I wanted to be. I would and do recommend this facility to anyone looking to purchase a vehicle. Thank you again Felice and the rest of the team for all the amazing work.
*I only did not rate the Quality of Repairs because I have not yet had any service done on my vehicle.*
If there were a ten star rating available this dealer would be the first to achieve it, awesome staff friendly laid back sales experience pleasant atmosphere and the joy of purchasing a vehicle. We love our 2015 Chrysler 200 S.
JT and Vince were extremely helpful! They made sure all my needs were met and got me into the vehicle i wanted at my price range! I couldn't be happier!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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