Great Van, Just Hope it Doesn't Break
May 4, 2015
A little over a year ago, we bought our new Promaster 2500 and gave it to our senior service tech, who has a history with filling past vans to the point where there is no other room in the back. Up until a few months ago, we didn't have any qualms with the van. There were a few recalls that Chrystler did, but those were minor and the dealer had them squared away rather quickly. That changed after it was t-boned by a driver in Worcester. The van was out for just over two months, and not because of damage. The body shop couldn't get the new doors or other parts because they were all on back order. So, at the end of winter, we get the van back and all looked good until the front end started making a clunking noise. The cause of which was traced back by our mechanic to the strut mount on the same side the van had been hit; the mount had failed and the strut was no longer secure. The time to get that rubber block? Two months. Now, don't get me wrong, when that van has been on the road it's been a veritable tank. It carries more and goes farther than our GM or Ford vans, and is a bit better in the snow to boot. But as anyone in the heating business (or who drives for a living) will tell you, everything wears out and/or breaks. And if we can't field a van safely for two months because we can't get a rubber block, then why bother with the van to begin with? Until Chrystler gets those parts supply issues dealt with, I'd have to say don't even bother buying one.