Employees were willing to listen to any concerns that we had and did everything they could to make the purchase a pleasant experience. Amber was very attentive and patient helping to set up the online accounts. Nick was very professional, thorough, and efficient in transferring the title, tags, etc.
Just purchased a used Chevy Cruze from HomeTown Chevrolet. This is how a dealership should be run. There are no gimics, just honest people trying to earn your business honestly. Thank you, Jeff and your team for taking care of my wife and I. If you are in need of a new or used care go see Hometown Chevrolet and you won't be disappointed¿.
This was a great experience. Honesty and integrity. Throw out all the typical car salesman stereotypes, and go have a pleasant buying experience. I appreciated the honesty and the fact they didn’t play games. I shopped multiple dealers and got the best price here. Not to mention the best experience I have ever had buying a vehicle. Browns summit
They were very helpful. Anthony helped me very nice guy extremely helpful an kind throughout the whole process of getting a car. Would recommend this place if your looking for new or used car. Nice an helpful people.
Juan was truly a big help he was upfront and honest with me and my husband today. Very clear on the options that would work for us. Although we had some credit issues he took the time to find us a affordable vehicle that fit our payments. Thanks Juan you been a big help.
Best buying experience by far. Jaime in the internet department was absolutely the best to deal with, pleasant and super. Juan made the experience stress free and easy handling the closing. Ashley in finance really stepped up her game helping get the best deal possible. Hats off to the entire Hometown team!
My husband and myself was very please with our deal we got at Nelson Ford. The salesperson Eric Friedhoff and Danny Hutchens were very helpful in helping to make our trade smooth. Really appreciate these guys and their help. Thanks
My husband and I had the best experience buying a new vehicle from Eric Friedhoff. We started out looking at new SUVs, then used SUVs, and back to the new SUVs. Eric did all the research and found just the right one for Don and I. The entire Nelson-Ford-Mazda treated us just like family. Thank you for a great experience.
Repair for a KIA THEY DID not SELL Yes! Hart Motor
by Vicki Minks- Garry Rogers from ROANOKE
May 10, 2018
This is the only KIA Dealer that would FIX a KIA that they didn't even sell! Not to just trade it in and rid of the problem,they have Fixed the problem on Bank 1 and are fixing the same problem on Bank 2! All under warranty that the seller would not FIX! Salem is not the place to Purchase a KIA! Unless you never have a problem! 10 yr 10000 mile warranty means nothing to them! If its 2 good 2 be true,it always has been for me! Cheep and Good don't go together! Never Has!
The Nelson team never disappoints. No need to drive to a bigger city. They have plenty of cars and give you the individualized service to help you get the car you need! I'll be back and sending everyone I know their way!
I had a very good experience with my service manager. He was very knowledgeable and helpful in meeting my needs, got the car in and our quickly, without a doubt the fastest I have ever had, and have been back a few times with the same quality and speed
This was my first experience at Nelson Toyota more than satisfied with my visit and service. they kept me informed of my progress and ensuring my questions regarding the process/repairs were answered. They was polite, courteous, and well versed about all aspects of the service process. The facility was clean and other personnel equally friendly and helpful. I will definitely recommend this dealer to my friends and family and will be returning for future maintenance and service on my vehicle.
I took my car in to have my rotors turned and they resurface them. I have to take it back again.
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