Throughout my life, I have purchase several cars from dealerships as well as private sellers. I have always found the experience distasteful and time-consuming, until now. My experience last week with Joe Garguilo was the easiest, clearly communicated and truthful experience I have ever had, and I am very grateful to Joe for overseeing the process - from first contact all the way through vehicle delivery. I recommend Joe for his straight talk and customer service!! Luis
2019 Toyota Highlander LE Review
Great car
by Reifelman from Blue ridge ga
May 16, 2019
5
This car has met are needs so far.good leg room front and back.good gas mileage.rides like a car very smooth.running boards help with getting into car
shaine thomas,best salesperson I have ever delt wi
by CLIFF TAVERNIER from SILVER CITYT,NM
November 6, 2018
4.5 (37 reviews)
SHAINE Thomas IS THE BEST SALES PERSON I HAVE EVER DELT WITH,I AM 85 YEARS OLD AND HAVE BOUGHT NEW AND USED CARSFROM MASS TO CAL AND FLA TO TX,NM, & ARIZ. NO SALESMAN HAS EVER KNOWN THEIR PRODUCT INSIDE AND OUT AS WELL AS MR. THOMAS. SOFT SPOKEN, HELPFULL IN DESIDING ALL THE ASSORIES THAT WOULD BE BENICFIAL TO ME. WHEN THE CAR CAME IN FROM THE FACTORY AND WAS READY FOR ME TO PICK ITUP IT WAS EXACTLY AS I HAD ORDERED. SHAINE AND I WENT FOR A DRIV E AND I FELL IN LOVE WITH THIS CAR,SO COMFORTABLE AND EASY TO DRIVE AND TO GET IN AND OUT OF. IT IS EVERYTHING SHAINE SAID IT WOULD BE. AFTER THE DRIVE WE WENT BACK INTO SHAINES DESK,HE HAD ALL THE PAPERWORK READY AND TOOKM ME TO GET THE FINAL PAPER WORK FINALIZED, THEN TOOK ME OUT TO MY NEW CAR AND EXPLAINED EVERYTHING TO ME ABOUT THE OPERATION OF THE CAR SEVERAL TIMES. SHAINE IS A REAL SALESMAN AND A TRUE ASSET TO TOUR ORG. THANKS SHAINE.
2017 Chevrolet Malibu 1LS Review
I'm loving it
by Nikki from Dallas, tx
April 27, 2019
5
This car has so far met my needs with gas mileage, comfort, leg room. It's very spacious and I must say I love that as soon as you turn off the car it reminds you to check the rear seats. No child left behind
I depend only on Horne’s Auto Service for a regular oil change or any maintenance my Chevy Traverse may need. They are good at letting me know the status of the car, but do not pressure me to get things fixed. They also offer recommendation for services.
2016 Dodge Journey SXT Review
best factory radio i have ever used
by kwjuan from washington dc
May 13, 2019
4
very good car and value. it has some great storage options. very comfortable. Excellent gas mileage. when using satellite radio it lets you know when there is favorite artist or song on any station.
Shaine Thomas was the sales associate that assisted us with the purchase of our new Chevrolet Silverado. I have never had such a painless auto buying experience. Shaine was quick to return my phone calls and found the exact truck I had been looking for! We made a deal and he had it all ready to go when we showed up and never tried to change anything that was previously agreed on. This dealership was extremely professional and made us feel comfortable. The finance associate was also extremely friendly and made sure we understood everything in our contract. I would recommend Horne in showlow and their staff to anybody and we will return to this dealer should we be in the market in the future!
2017 Honda Pilot Touring Review
Large and In Charge
by Henry R from Dallas, Texas
May 16, 2019
5
We got a Pilot Elite after riding in a friends..We had a Lexus RX and wanted more space, but did not want to fork over an extra 35k to get the comparable Lexus or Acura. The Pilot has a masculine stance and has all the features that we could want for...the panoramic roofs , DVD player heated and cooled seats...even heated back captains chairs..the extra row. Large enough but not a monster. I have really been pleased...The only negatives are the radio is a little clunky with no dials. And the plastic on the interior is a little over powering at times and cheapen the otherwise lux feel of the truck. I have been really pleased.
So after looking at another vehicle and wanting to trade in my 2013 compass (transmission issues) we were informed that the Jeep had 2 safety recalls and we weren’t able to trade it in at that dealer so we went straight to dodge and while looking around fount the 16 dart gt LOADED for a great price (31000 miles for 15000) we were able to trade in the compass and now me and my wife argue (in a friendly way) on who’s driving the dart and that’s really saying something because I’m a truck man myself and never even drove the compass if I didn’t have too definitely get one it’s awsome and fast as all get out
Very attractive exterior and interior design. Tech features are up-to-date and extremely user friendly. Spacious enough for a family of 3 plus a large dog. Leather-wrapped seats are a big plus, and the cargo box fits most items needed to be hauled. Couldn’t be more satisfied or ask for more in a mid-size pickup!
Only 24,000 plus miles. While driving, the tire pressure sensor light went in. I brought the car to a tire shop. They checked the pressure in all 4 tires. All 4 tires did not need additional air. The technician told me he thought it was a sensor problem. I’m now trying to get this evaluated by a Toyota dealership, but still have not been able to set an appointment. Hopefully, it will all work out.
Hatch Toyota is a must! Joaquin Humphreys was excellent, he was able to provide me with multiple choices. If you are a first time buyer like me contact Joaquin he will not disappoint you! For my first car I???m beyond happy with the choice I made a 2018 Toyota IA. Thank to the amazing service and staff at Hatch Toyota, I???m impressed! Joaquin Humphreys (928) 892-9196
2015 Ford Transit Connect Titanium Review
IT'S A GOOD WORK TRUCK
by VINNYPIZZAGUY from BAYRIDGE, BROOKLYN
June 23, 2018
4
THIS IS MY WORK VAN-- I HALL FOOD AND STUFF AROUND-- ITS GOT GOOD AIR CODITIONER AND GOOD MILAGE FOR STOPGO TRAFFIC IN BAYRIDGE--I GOT NO COMPLNTS ABOUT THE VAN--GOT 80000MILES ON IT ALREADY GOOD TRUCK
I have never had a team work harder to make one of my dreams come true than I did today with Joaquin and the Hatch Toyota team. I arrived with a very nice 2015 Nissan Altima, the fourth consecutive Nissan I had purchased, with the knowledge that I'd likely be upside down. I had also just test driven the 2017 Nissan Titan and was considering making a 5th consecutive Nissan purchase but was urged by family and friends to check out a Tundra. Luckily, I had the pleasure of dealing with Joaquin in the internet sales department. I say "luckily" because he truly fought to get me into the truck I wanted. I was looking at 2 very similarly optioned trucks and liked them both. When I again spoke to Nissan they told me that with my upside down trade they would have me at payments of no less than $750 and would likely be a bit more. They said that there was nothing they could do and wished me a nice day. Joaquin and Hatch Toyota not only gave me an amazing offer on my trade, I truly believe I got the best deal possible on my new 2017 custom Tundra. It is amazing that we have such a quality dealership on this tiny little mountain and I could not recommend Joaquin and the Hatch team any more highly!
2012 Buick Enclave Leather Review
Great vehicle
by Steve from Bethalto
May 11, 2019
5
I own a "base" version of this vehicle. Base is figurative term with all ther stand features. Remote start, power everything, velvet like cloth seats, woodgrain trim and chrome. My vehicle is FWD and has zero issues performing in ther massive amounts of rain. The vehicle also supports generous ground clearance making unexpected hazards no issue. Extensive amount of storage is a bonus for active families.
I purchased my Toyota Corolla two years ago and have gone back for the regular services and they were ok but the previous to this time I thought maybe I would just go somewhere else and I am so glad that I didn't. I made an appointment for my 30,000 mile check up and Preston Walters met me and we chatted about the problems I had been having and they was one problem that I had reported twice before and it still didn't appear fixed. The other two questions were about tires and checking out if I could attach a little trailer. Preston was terrific. He came back with not only verbal answers to my tire and trailer questions AND he had my blue ray fixed (he asked for the phone while servicing and this did the trick) but he actually had paperwork for me to read over with him. So I will always go to Hatch for my Servicing and ask for Preston. Good no GREAT Job service Department at Hatch Toyota Show Low Arizona
2019 Lexus GS F Base Review
I like the car but...
by Motty from Sunny isles. Fl
May 15, 2019
5
I bout it in Lexus N Miami. My car was hit a d, Lexus N Maimi said they CAN'T repair it, because the MAT colour.
Would easily say MICHAEL UNGAR is one best salesman I've had the honor to met and deal with, its nice to have a salesman work for you and not against you, He did everything in his power to make sure I was happy and taken care of, I never knew a sales person could be so honorable in his profession. Now to the bad part unfortunately The sales manager named Bob just wasn't cutting it, maybe he was stuck in his old school ways but where I come from when someone spends hard earned money on a vehicle, you don't joke and not acknowledge the fact that we are putting a large down payment on a vehicle and the fact that he was willing to lose a sale over a 250 dollar difference and make me almost walk due to haggling back and fourth and keeping me at the dealership all day witch I'm sure no one wants to do , but overall I would not buy a vehicle unless I could guarantee that MICHAEL UNGAR WAS THE ONE WORKING FOR US!!!!!!!
2017 Toyota Prius v Three Review
A headache to drive!
by LTB from Yorkville, Il
March 11, 2019
3
We just traded our Toyota Prius v4 in for a Ford Edge. We just could'nt stand the noise level and bumpy ride. When it drove through icy snow it sounded as if the floor of the car was being cut apart from it. The road noise and wind noise levels were always so high we were yelling at each other to talk and had a very difficult time using the phone in the car. I had to scream into the speaker all the time. Since most of our miles are at speeds of 70 - 80 on expressways, the wind noise was horrible. At those speeds the windshield would actually start vibrating, which added more noise. The miliage was impressive, at first, but we discovered it changed drastically when the temp would drop below 20 or rise above 90 F which it does every winter and summer here. Then there are the brakes in humid or wet weather - GROANNNNNN. It was a love/hate relatioship that needed to end to keep our sanity!
Ill never forget the shock when I sat in the Edge for the first time and closed the door and suddenly realised I could no longer hear the salesman and my husband speaking outside. Smooth ride even over RR tracks. I can talk to my husband even if he sits in the back seat and use the phone in my normal speaking tone. I have reached total bilss!!
Sorry Toyota Prius, I tried my best to love you, but will never fall for the fuel economy trick again.
Being in the Sales Industry before, I know what to look for when it comes down to seeing if your getting screwed over and taken advantage of. Michael, did not once make me feel like i was being pressured or pushed into anything the day I purchased my new car from Hatch Toyota. He was helpful, real, and honest with the whole process and connected with me on a friendship level rather than being your typical pushy salesman that corners you into anything that benefits them. My experience at Hatch Toyota was outstanding, & honestly if it wasnt for the quality service I recieved working with Michael, I may have continued to look and shop around more before making my decision. In Michaels words, ???Only buy a car that gives you the warm and fuzzies???.. And thats exactly what I did.
2019 Dodge Grand Caravan SXT Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
5
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
Been dealing with Hatch for several years now and have always had Joaquin as my salesman. Would not go anywhere else. Joaquin is always friendly and helpful. The service deptartment is always very thorough, totally enjoy all of my experiences here and I???m just in love with my new Rav-4. You guys are the best!!
2019 Dodge Grand Caravan SXT Review
Great vehicle, no complaints
by Scott Rood from Stillwater, OK
May 5, 2019
5
This vehicle is exactly what we wanted except for the center seats not folding into the floor but that was the dealerships fault not the manufacturer.
Seth made the purchase of my truck the easiest I've ever experienced, Michael was great to deal with for the financing and Tyler was there every time I needed some info on vehicles they had and information about the trucks I was choosing from. I highly recommend Hatch Toyota, great group of people, not your typical truck buying experience in a very good way!
2018 Hyundai Santa Fe Sport 2.4L Review
I never owned a new car till now
by Go see Arvin Ridley from Sidney ohio
May 8, 2019
5
I had the best experience with Arvin Ridley he showed me all my options available. Im am paying just a lil over my old payment for a car 13 years newer!!! Now thats good work!
I had a great experience buying my used truck from Joaquin Humphreys at Hatch Toyota. They were very honest, up front, and helpful. Especially since I was buying a used vehicle from 3 states away. There were no surprises and they made the experience low stress and pleasant. Thanks for the great customer service!!! Regards...Blaine
2019 Chrysler Pacifica Touring-L Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
Joaquin is definitely the guy to go see when buying a car. He can make a purchase quick and smooth and was extremely helpful. Great guy, great service.
2018 Ford Explorer XLT Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
Joaquin provided the best car buying experience I have ever had the pleasure to know! My family and friends have made purchases from him as well and we have all been provided with excellent customer service and felt like family! I love my new ride!
2016 Toyota Avalon Hybrid Limited Review
Extremely comfortable
by jjcast319 from Bolingbrook IL
February 13, 2019
5
this car has everything I was looking for. Efficient spending much less on gas.. plenty of leg room. 2nd row spacious. smooth ride. Handles very well.
I have purchased 3 vehicles from Hatch Toyota. Every time my experience has been the same. Superlative. This business has a monopoly on my automotive business because I have been treated so well. They are honest, and they are real. I feel like family when I walk in. They know how to do business, exceptional business, and take care of people. Something that has been lost for some time in this world. If you have considered giving your business to Hatch Toyota, I personally promise you you will not be disappointed. From their service department, to when you walk in the door you are treated right. I implore you to choose them.
2019 Nissan Sentra SR Review
Nicest car I've owed
by Ttkitty from Pa
May 15, 2019
5
Just purchased my new nissan . I have to say as soon as I test drove it I loved it! It is very comfortable and smooth. Visibility is great and seems really good on gas. It has everything I need and more! Love it
A true professional. Outstanding service and product knowledge. Very personable and very accommodating. Would recommend to anyone. A great experience. I will use him again.
2014 Lexus LS 460 Base Review
When Only The Best Will Do!
by Iceman from Duncan,SC
May 3, 2019
5
This is the Ultimate in a Luxury sedan, I've owned 6 Lexus vehicles and I still have only visited service ONCE, Quality is unmatched, the ride is second to none, Once you own a Lexus you never consider anything else.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.