Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Jason Lyczak and his financial guru made some magic happen for me with a phenomenal price a 2016 Ram that I could not pass up. I have always been a bow tie guy, but when mine got totaled and my credit was totaled by a divorce and medical bills, these guys made it a blessing in disguise. These people will bust their butts to get financing and at the price you need it. None of this let’s play games garbage! I will be back! I would highly recommend anyone, regardless of your credit score! You guys are used car selling ninjas!
I like the fact the salesman didn't play games..something I have experienced in the past with other dealers! I was treated very well on my trade and purchase! Would recommend this dealer to purchase a vehicle to my friends n family!
I purchased a used Lexus GX 460 from Whitson-Morgan Motor Company the day after Thanksgiving. I found my car on their website. Since I live in Amarillo, Texas, it was not convenient for me to drive all the way to Clarksville, Arkansas so I called the dealership and spoke with Jonathan Morgan. My family and I were going to Tulsa for the Thanksgiving holiday, and Jonathan agreed to send the car to Tulsa so my husband and I could test drive it. The two men who met us in Tulsa with the car were right on time and very helpful and friendly. We were able to make arrangements over the phone in case we wanted to purchase the Lexus. The finance manager and Jonathan worked with our bank so that we were able to sign papers and drive the Lexus home on Saturday. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle. Be sure to ask for Jonathan!
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
Everyone was perfect, personable and welcoming (so important to respect and treat your staff well to empower them to pass that kindness and respect to the customers). Just one small thing and the details are so important, remind all the car wash staff who vacuum to get the seat crevices that collect crumbs on the top of the seat. The only reason I???m telling you this is because I want you to continue to be the best in customer service! Thank you Loyal customers, Lisa and Rick Burden
I calle the day before and they got me right in. My car had not been serviced in awhile and they were able to find a few other things that really need to be taken care of. Stori communicated with me several times during the day keeping me updated on the progress. I picked up the car right when they said it would be ready and was out of there very quickly with a nice clean car.
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
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