Used 2023 Subaru Ascent for sale near Carrboro, NC

I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I?ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+

I recently traded in my 2022 Ascent for a similar 2023 model. The 2022 model had brakes issues/noises right from the beginning of ownership. Subaru gave me a great deal on the 2023 model. A number of improvement were found on the 2023 model. Obvious one is the exterior styling with new front grille, headlights and taillights. Interior improvements include updated Eyesight, quieter ride, better steering and brakes, larger multimedia screen including front and backup camera screens, driver profile system. A few other tweaks here and there, making the 2023 Ascent Touring a decent and very safe SUV. Not necessarily sporty or thrilling but perfect vehicle for commuting in town and long road trips.

Had an extremely good experience. Out salesperson Rodney Williams was very good and made the experience quick and enjoyable. They were quick with the process and was also kind enough to show us all the details of the car and let us test drive on the highway

This is my 4th Subaru and my 2nd Ascent. Overall it is a superb vehicle with minor issues in my view. The Driver Monitoring function is basically annoying. Either it disables itself or doesn’t alert at all (I’m always wearing sunglasses). The infotainment screen, at boot up, is agonizingly slow with some improvement after a couple of minutes. I assume that it is a processor issue. The front camera switch is in an awkward position (on the center console). It should be on the steering wheel or an icon on the screen. Acceleration is very good, brakes and steering as well. It is very quiet. Visibility is outstanding. All of the safety features are major pluses. Seats are very comfortable.

Purchasing my Subaru Forester was very easy with Adrian. He was very helpful throughout the process and provided quality after sales support as well. Josh provided an excellent additional review of the car's features. Both were very pleasant and personable.

The safety feature saved us before we had 100 miles on the car. A van ran a stop a sign and the automatic braking stopped us 6-12" from being broadsided. Van was going 30 - 35MPH so it was great that we were saved by that.

I'm compelled to share my good experience at this Carmax dealership. I ordered my car from their Fayetteville store with a free transfer. They kept me informed through text and email of the transfer status. I could have waited for a call but since I knew it arrived I called to schedule a test drive. I had applied online for financing and was approved with little detail but when I called to see if they would transfer to Fayetteville they asked similar questions and got the finalized approval. The salesman on the phone had an instant approval with 3 term options and the corresponding interest rate. He told me what the payment would be. In the end the payment was exactly as they quoted by phone. I expected to be in and out but spent 4 hours there. That probably wasn't normal though. The salesman Bob and I talked too much and he messed up our address in the computer. It happens. The other slowdown was the slight difference between the drivers license name and the credit app name. Oddly enough those small mistakes cost us an extra hour and a half. It happens. Meanwhile during the test drive I noticed a vibration on the highway over 60mph. They decided to have it looked at while we were there and rebalance the tires as well as resurfacing the front rotors. I was honestly surprised that they did the rotors. I didnt mention anything about them. I thought it was just the tires. In the end the vehicle took longer than the purchase process. It was quite an operation they had. They've really streamlined their processes. The financing, trade-in process, transfer process, detailing process, service process etc. Were really wild to see in action. The things I loved: The approval and disclosure process of financing. The transfer process. The minimization of paperwork. The teamwork process of communication. The dealership itself. The cars are all open to look in and sit in without a need for a salesman to get keys. No need for proof of income with fair to less than fair credit. Free coffee and bottled water. Fixing issues on the car while we complete the purchase and paperwork. The cons: small mistakes made very long wait. I'm quicker than them at moving the process forward. No negotiation price is a little high. Tips: as with everything in life do your due diligence. Inspect the car thoroughly. Utilize their carfax and recall information. Consider selling your car elsewhere for more money if you paid off your trade. Push along the process if you want it to go faster. Dont buy their gap insurance. Its overpriced and negates a good deal. Consider an outside warranty company for a better price. Realize a well placed call will hurry the process and verify what one person told you as being true. Place a hold on a vehicle you like for 7 days for free. Apply online to streamline the process.

This is my second Subaru Ascent. My first was the 2019, and when it came time that my son needed a car, we decided to pass that one on to him since I drive a lot and it had almost 100,000 miles on it. We went out and test drove other SUV's, and after doing so, decided on getting another Subaru Ascent because of how much I enjoyed the first one. The 2019 recall kinks seem to have been worked out in the 2023 model. What I can say about even the 2019 though is that the manufacturer stood behind the items that needed to be fixed, even replacing my whole transmission when the recall patch did not work correctly. We are now a Subaru family.

My father and I were referred to Jared as we walked up to the building from the parking lot. To my surprise I was approved because of Jared's diligence and professionalism. It must be his 20 plus years of detailing that he paid close attention to every detail leaving none unnoticed. He listened well to what I was looking for, my price range, personal use/ needs in a vehicle, etc. Not only that but he put my fears about my decision to rest and wowed me with his finesse, and treated us as if we had a million dollar status . Jared went above and beyond as well as JB getting me the best deal for my buck and in pursuit of building my credit, having me laugh while handing over the cash!!! Lol I Highly recommend this dynamic duo!!!

We had fantastic buying experience with Jim along on our Forrester Touring. David was amazing in handling the credit process. The entire process was handled very professionally and we love our new River Rock Pearl color. Once again Subaru had meet all our expectations at Hendrick Subaru in Durham NC

My sales guy Michael Brown was very attentive and patient with all of my questions. Pleasure doing business with him. He made me feel comfortable and not pressured.

The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!! -Proud Owner of a Nissan Rogue

Excellent customer service! Worked with K.C. helped us look at and test drive over seven cars, ordered and transferred two and returned one. He was patient with us and made sure that we got exactly the car that we wanted!

Having purchased only new vehicles my entire life, I found myself in need of buying my girlfriend a certified used vehicle from a local Honda dealership. After the salesman ignored our desires and instead try to upsell us, however, we decided to try Carmax instead. From the start, Carmax offered a helpful hand online and friendly service over the phone: they were quickly able to find what we needed and provide attractive financing in a flash. (Thanks to you, Lesly.) Moreover, I found scheduling of a meeting to finish the deal at the dealership efficient. Once at the dealership, Haseam did well in helping us -- his knowledge and friendliness were impressive, especially since I havevworked in the service industry for many years . Because he did not try to upsell us, but rather did his best to educate us on what would work well, (coming in on his day-off to finalize the deal), I must commend Carmax and its associates for providing a memorable experience. Also, I was thankful that Dashau helped expedite the process when we completed the paperwork; what a breeze! Finally, I know I will come in buy my own used car in the future when my Honda Fit finally gives out. Thanks again, Carmax!