Used 2023 Subaru Ascent for sale near Upper Frederick, PA

Have nothing but nice things to say about Mohamed, that is why I have dealt with him with my last 3 cars. He is very personable and helpful. Great sales person.

I recently traded in my 2022 Ascent for a similar 2023 model. The 2022 model had brakes issues/noises right from the beginning of ownership. Subaru gave me a great deal on the 2023 model. A number of improvement were found on the 2023 model. Obvious one is the exterior styling with new front grille, headlights and taillights. Interior improvements include updated Eyesight, quieter ride, better steering and brakes, larger multimedia screen including front and backup camera screens, driver profile system. A few other tweaks here and there, making the 2023 Ascent Touring a decent and very safe SUV. Not necessarily sporty or thrilling but perfect vehicle for commuting in town and long road trips.

First, let me say that I don’t necessarily enjoy reading long online reviews when considering a major purchase, but I really can’t explain my experiences at Reedman Toll Subaru in one or two sentences. If you want an honest description of what it was like to buy a used vehicle from this dealership, here it is. I’ve been around the block and have purchased many used vehicles. As a former auto mechanic who has worked on my own vehicles for over 40 years, I’ve rarely purchased a used vehicle from a new car dealer. We own a 2014 Acura and really like it, so when we saw a 2013 Acura at a local dealership (Davis Acura) we decided to check it out. The price was a bit high, and apparently we were taking the salesperson away from an important TV show or card game, as it was quite obvious he wasn’t especially interested in selling us a car on that particular day. The next day we saw a very similar vehicle online (at a much better price) at Reedman Toll Subaru. Although they’re over an hour from our home, I had the day off and we decided to go see it. Our salesperson, Matt T., didn’t know we were coming but was asked by the online sales representative we’d spoken with to show us the car. The car was nice but had several small dents in the fender, which looked like an amateur repair job (and may well have been), and it definitely detracted from this seemingly well-maintained vehicle. As a result we were quite hesitant to pay full price for the vehicle. Matt apparently spoke with his manager (Shawn S.) and then came to us a few minutes later and asked if we would consider buying the car if they could fix the dents. We told him we would certainly consider it, but we weren’t going to pay more, and we weren’t going to commit to purchasing the vehicle until we saw the repairs. Matt said fair enough, and they took the car to their body shop to remove the dents and repaint the fender. As this process would take several hours, we really didn’t want to have to drive over an hour to get home and then come back again later to see the repairs. Matt said, “How about if we bring the car to you? If you approve of the work you can buy it, if you don’t there’s no obligation.” This was more than fair, so they completed the work and brought the car to my wife’s workplace. The work was well done so we completed the purchase. We were certainly satisfied so far…but then the brakes started squealing loudly a few days later. I took the car to my mechanic and he discovered that the rear brakes were worn down to almost nothing and the car was not drivable. I knew the vehicle had just been inspected before we bought it (not by Reedman Toll Subaru), so I called Reedman Toll and spoke with manager Shawn S. He asked if I could send him an estimate of the necessary repairs (over $400). I did so and he approved the work that day. The car was repaired by my mechanic and I received reimbursement from Reedman Toll about a week later. Matt and Shawn were in communication with us during the entire sales process, answering questions and addressing any and all issues that came up with the utmost professionalism and courtesy. It became quite obvious to us that these two gentlemen stand behind their products and are extremely customer service-oriented and responsive, even well after the sale. I would not hesitate to drive over an hour to Reedman Toll Subaru and ask for Matt if I was in the market for another car.

This is my 4th Subaru and my 2nd Ascent. Overall it is a superb vehicle with minor issues in my view. The Driver Monitoring function is basically annoying. Either it disables itself or doesn’t alert at all (I’m always wearing sunglasses). The infotainment screen, at boot up, is agonizingly slow with some improvement after a couple of minutes. I assume that it is a processor issue. The front camera switch is in an awkward position (on the center console). It should be on the steering wheel or an icon on the screen. Acceleration is very good, brakes and steering as well. It is very quiet. Visibility is outstanding. All of the safety features are major pluses. Seats are very comfortable.

We did service our car today. Mr. Sam take care and it was fabulous job no long wait time. He is very professional ! Certainly will recommend to our friends and family! We love Sam.

The safety feature saved us before we had 100 miles on the car. A van ran a stop a sign and the automatic braking stopped us 6-12" from being broadsided. Van was going 30 - 35MPH so it was great that we were saved by that.

The first day I showed up no one assisted me or asked me any questions so I left. I then reached out asking if the vehicle was still available and was responded to very quickly. When I showed up to look Jeremy helped me right away and was very kind. Let me see all the seats because I am looking for a third row. Unfortunately that car was not right for me and he didn’t make me feel bad or like I wasted his time he was just happy to help me. I really appreciated that.

This is my second Subaru Ascent. My first was the 2019, and when it came time that my son needed a car, we decided to pass that one on to him since I drive a lot and it had almost 100,000 miles on it. We went out and test drove other SUV's, and after doing so, decided on getting another Subaru Ascent because of how much I enjoyed the first one. The 2019 recall kinks seem to have been worked out in the 2023 model. What I can say about even the 2019 though is that the manufacturer stood behind the items that needed to be fixed, even replacing my whole transmission when the recall patch did not work correctly. We are now a Subaru family.

The whole process of leasing my son's new Forester was hassle-free from beginning to end. Our sales associate, Eric was extremely knowledgeable and easy to work with. Everyone at the dealership was friendly and it was one of the most pleasant experiences I've had in what can often be a stressful situation.

As I walked into the dealership I felt welcomed. Through the experience I realized they would always be there to help me with my new Forester. All of the personnel I dealt with were very patient and caring. It felt as if I became a part of their family.

Great place! Friendly and helpful staff. Special thanks to General Manager Anthony Barone for organizing and providing the exceptional, and award winning level of service.

Dylan our sales associate was wonderful. He handlled everything easily and was very knowledgeable. Jared was also very helpful in reviewing all the features after the purchase.

A very positive experience throughout when I had my F-Pace serviced. Bob was great.