Used 2023 Subaru Forester for sale near Sycamore, IL

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

Likes: spacious interior despite modest exterior dimensions, easy to maneuver, great visibility all around, comfortable ride, good traction, handling, and braking, nice interior finish on sport model, strong steering responsive headlights yet they don't blind opposing traffic, very good optional Harmon sound system, numerous effective safety features, low insurance premiums, adequate acceleration..a few cons: actual economy slightly under EPA estimates, seat may be a bit too firm for some but easy to address by adding a thin seat cushion, mandatory sunroof on all but the base model..I wish Subaru would just make that a single option..rough engine start-stop ..however I disable it each time I start engine so it can be a non issue...no reliability issues yet but since this has a cvt and fairly complex safety features, long term reliability is unknown..

Rep was great, no hard sale, spent time with me, looking at various options. Manager was also easy to work with and make my deal happen. Made extra effort to make deal happen and drive car out that night (stayed an hour after closing!). Found a spot later on car, without hesitation, took it to shop and buffed out, they could have easily not done this. Great experience!

This is our second Forester. Our first was a 2011 Premium we bought as a CPO in 2014 and unfortunately went through the headache of excessive oil consumption within months of buying it. Subaru did eventually replace the engine short block on their dime, but only after repeated oil consumption tests and being told by the dealer service department that it was within normal limits. Calling Subaru of America was the only way we got it resolved. I was impressed that they approved the service, and that's the reason we bought another Subaru. We also have a 2018 Outback Premium in our garage--no oil consumption, and no major issues except replacing the radio for failed lighting behind the volume knob and a minor leak in the oil pan (no dripping underneath the car though) at about 42k miles. We like our 2023 Forester Sport overall, and first and foremost we like its excellent safety ratings and features. I will say the ride is much firmer than our Outback which is only a couple hundred pounds heavier. Wish it had a little more storage in the center console and beneath the climate controls. We look forward to many years of driving with the Forester (and our Outback). Based on our experience, I do feel getting a Subaru-backed extended warranty is worth it for peace of mind (we bought them for our first Forester and now our Outback and both eventually paid for themselves). You DON'T have to buy the warranty when you purchase the vehicle. Call different dealers in your state and ask for their price on an extended warranty for your vehicle--we saved hundreds of dollars by doing this. You have until your manufacturer warranty expires to add an extended warranty.

The most laid back car buying process I’ve ever been through. Kareem was wonderful, he’s very intelligent and works for his customers. Plus he smells good :) I recommend spending your money here!

The radio and the heat settings leave a lot to be desired. If you’re looking for a heater setting, you won’t find it. Nothing annoys me more than unrequested updates on flood watch/warning. it just can’t be tailored to exactly where you live. But every 6 minutes is a bit of overkill. And our previous Forester had a tray in the middle storage (glove box). Even though we asked our salesman about that, we have heard nothing. Missing the change tray a lot.

The service was timely and Trish kept me appraised of needed and suggested maintenance.

This is my first Subaru Forester and I could not be happier with the car. Super pleasant dealer experience and lots of features for the price. Will definitely get another Subaru.

The service provider was punctual and detailed oriented. Explained in detail the WO performed. Also suggested what more needs to be done.

I had my 2015 STI towed there after throwing a rod bearing. Unfortunately, due to the history of the car (previous owner modified heavily), they wouldn't have been able to cover repairs under warranty. Instead of paying $6k+ for repairs, I traded it in on a used Infiniti. The sales folks were great, overall a great experience despite the circumstances.

I have 2 Outbacks which I purchased from Brilliance , very happy with the service of both vehicles. The service department is very competent and professional. This visit was no exception! Work was done on time and no issues after.

Darien was professional, knowledgeable and engaged in the entire process. Darien even agreed to come in on his day off to meet with us. At Biggers, there is no pressure and no hidden fees - a welcome change from other dealers. Joe made sure we had answers to our financing questions. Thanks!