good people, excellent experience
December 3, 2018
Executive sells water damaged cars that they have restored and are completely up front and professional concerning this. Last week I purchased my 4th car from this dealership and as always was pleased with the attention and the service - not to mention building a great relationship with the owners and employees. Two previous situations come to mind. 1) Several years ago I was the victim of a hit and run and rear bumper on my Lexus LS430 was damaged. After the insurance company made their award based upon a quote from another dealer. Executive did the job for $400 less. Quality perfect, paint match perfect. 2) The second situation was mindblowing: My passenger side mirror was damaged in a parking lot and the insurance company refused coverage. Local Lexus dealer assured me it was not salvageable, definitely needed replacement and wanted '$580 installed' to replace the mirror. Pete at Executive said, "What do you have to lose; we'll take a look at it. Bring it on up." When I got there Bob and Pete both tried their hand (personally) at reseating the mirror assembly. Then Joe came along and they all suggested, "What the xxxx, let's have the body shop look at it." Joe drove the car to the body shop adjacent the dealership and within about 15 minutes returned the car with the mirror in place, fully functioning directional power, good as new. They refused to accept any money for the repair, mentioned that someone in the body shop was able to fashion and fit clips that had been damaged, and that they were happy they could be of service. I was stunned. They saved me $600, pretty much tailor-made the repair and with no fanfare whatsoever said there was no charge. My 1st car from Executive was a 2006 purchase of a 2002 Lexus LS430 (10,000 miles on it) which I bought with extreme caution because of the W title (water damage). Last week I traded it in after 212,000 miles of solid performance and purchase a 2015 Cadillac substantially under current market value for straight title. Note also I have recommended this dealership to innumerable people, and 20 or so friends, family and acquaintances have purchased and are more than satisfied. These are not slick people with clever advertising and overt aggressiveness; they are throwbacks, low key, straightforward with none of the phony 'patter' that marks sales at many dealerships. I have confirmed the W title savings are substantial. I chose to finance 2 of the purchases, was able to do so with no issues in re title, though I understand that there are banks that refuse to finance these. For what it's worth I'm a management consultant and probably a 'tough customer'. At many levels I really appreciate this dealership and truly value the 12 year relationship.